| NEED HELP CONNECTING TO A LIVE WEBINAR? |
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If you have already registered and need help connecting to a live webinar, refer to FREQUENTLY ASKED QUESTIONS below, or contact us at:
Tel: (416) 977-6555 ext 371 or
Email: clientservices@xtalks.com
SYSTEM REQUIREMENTS
PC-based attendees require -- Windows(R) 7, Vista, XP or 2003 Server
Macintosh(R)-based attendees require -- Mac OS(R) X 10.4.11 (Tiger(R)) or newer
We use Citrix's GoToWebinar platform for our meetings. For technical support:
Call Xtalks at (416) 977-6555 ext 371
Email Xtalks at clientservices@xtalks.com
Call Citrix at:
1-800-263-6317 (toll free in U.S. & Canada) or +1-805-617-7000 (direct dial) |
| FREQUENTLY ASKED QUESTIONS |
Q: Do I need to call-in the conference using my telephone?A: No, you will be able to listen to the live audio streaming of the webinar through your computer speakers
Q: I can see but am having trouble hearing the conference.A: Send a message to our host for assistance using the chat function located at the bottom right of your screen.
Q: Can I ask questions during the meeting?A: Yes, please free to send questions to our host or the speakers using the chat function located at the bottom right of your screen.
Q: I am having problems logging in /or using the Citrix GoToWebinar platform
A: If you are having problems logging in please see the top of this page for the system requirements or call/email us for techical support.
A: If you are logged in but are experiencing visual or audio problems, click on the HELP tab located at the top of your screen for tips on troubleshooting. Or send a message to our host for assistance using the chat function located at the bottom right of your screen.
Q: I have a question that is not listed above
A: Please call/email us for further information or technical support.
Q: How do I select my computer speakers to receive audio?
A: The Audio Mode is located on the right side of your screen. Click the button "Use Mic & Speakers" (see diagram below).
A: For questions send a message to our host using the chat box is located at the bottom right of your screen (see diagram below).
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