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Business StrategyMay 18, 2006, 1:00 – 3:00PM EST
Effective Strategies for Implementing HR BPO
- Hugh MacDonald, VP Operations and Knowledge Management HR Division, CIBC Learn More
- Andy Teng, Editor, HRO Today Learn More
- John Jaeger, President and CEO, YRCI Learn More
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Exploring New Cost Reduction Techniques and Fast Growth Tactics

Outsourcing is not a new concept to HR, but there is a renewed interest and growth in BPO solutions. Researchers predict that demand for HR BPO services will increase dramatically in the next few years. Several factors are driving this growth: need to reduce costs; a desire to improve service levels and quality of delivery; and the business objective for HR to be more global and strategic.

As HR BPO grows, the demand increases for services that are flexible and go beyond just outsourcing payroll and benefit administration. Today, more functions such as training, recruiting and personnel development are being outsourced. This allows HR to focus on the strategic people practices, leading to the company’s long-term success and competitive advantage.

What everyday HR functions can be outsourced and how will it affect the growth of the whole organization? Join Hugh MacDonald as he shares his thoughts about the future of HR BPO and his experience of implementing an HR BPO solution inside one of the largest banks of Canada.


Sponsoring Partner

Take Away Points Include:

  • Cost reduction as a number one motivator for HR BPO

  • Best practices for fast growth with BPO

  • How to reduce risks in HR outsourcing


CHROs SVPs, VPs, Directors of
• HR
• Compensation & Benefits
• System Development
• Recruitment Operations
• HR Support

Plus IT Management including:
• CIOs
• CTOs
• SVPs, VPs, Directors of IT

Sponsoring Partner

YRCI provides private and public sector clients with a wide array of HR share-sourcing and staff augmentation services ranging from 1 FTE recruiting projects to the nearly-complete outsourcing of an HR department.  We have no “off-the-shelf” services.  Each is customized to meet the specific challenges and requirements of our customers.

Media Partners:

The SBPOA – www.sharedxpertise.org – is the world’s only independent, global body for shared services and business process outsourcing (BPO), interacting with more than 250,000 service providers, practitioners and advisors worldwide each year.  As a professional membership organization, the SBPOA provides online and offline networking, educational programs through SBPOA University, best practices, research and independent commentary on the evolution of shared services and BPO.

HRO Today is the only global publication dedicated exclusively to the HR BPO industry. With a readership of more than 25,000, the audited publication covers all domains and challenges associated with HR outsourcing, including vendor management, governance, cost savings, metrics, contract negotiations, IT, and others. HRO Today, read by high-level HR professionals managing or considering an outsourced relationship, is published by Outsourcing Today, LLC, whose properties also include FAO Today and HRO Europe. For more information, visit http://www.hrotoday.com/.


Hugh MacDonaldHugh MacDonald, VP Operations and Knowledge Management HR Division, CIBC

Hugh MacDonald is Vice President, Operations and Knowledge Management with the HR Division of the Canadian Imperial Bank of Commerce (CIBC)--one of Canada’s largest financial institutions. A certified HR professional, he is responsible for CIBC’s e-HR strategy and in particular for global HR administration for 45,000 employees. Included in his portfolio is the responsibility for managing CIBC’s HR Outsourcing relationship with EDS.


Prior to joining CIBC, Hugh had been Vice President of Administration and Human Resources for Constellation Assurance. Over the last twenty years, he has managed or negotiated more than a dozen M&A projects—including several of Canada’s largest outsourcing and co-sourcing arrangements.


A graduate of the University of Toronto, Hugh has an MA in Land Warfare and had done post-graduate work in Peace Studies. He says he has found both areas of expertise more useful than an MBA in managing outsourcing projects.

Andy TengAndy Teng, Editor, HRO Today

Andy Teng, is the editor of HRO Today, FAO Today and HRO Europe Magazine, which focus on human resource and business process outsourcing. He has more than 20 years of journalism experience and was the founding editor of Medical Product Outsourcing Magazine prior to joining Outsourcing Today, the publisher of HRO Today.









John JaegerPresident and CEO, YRCI

John Jaeger is the President and CEO of YRCI.  He is a leader, entrepreneur and is involved in civic activities.  After serving in the US Navy in the mid 1970’s, he attended the University of Maryland, University College and obtained a Bachelor of Science degree in Business Management with emphasis in Personnel and Labor Relations. 

Mr. Jaeger has more than 20 years of experience in the Human Resources and business management.  Since entering the HR field in 1982, he has worked in both corporate and service-provider environments and has managed projects with up to 35 people and staffs of more than 120 persons.  Mr. Jaeger has worked for a regional technology recruiting firm, a UK based data communications manufacturer and Booz-Allen-Hamilton prior to founding the first of three firms he has owned and managed. 

John excels in the management of people and financial resources and has successfully catapulted YRCI into the position of a major provider of shared-source HR and Contracts Management/Procurement Services.  When asked why he started a third business, he responds, “Doing what others have not been able to do keeps me excited and passionate about business”.

Guided by Mr. Jaeger’s entrepreneurial spirit and leadership, YRCI has grown by more than 100% each year since the company’s inception and in 2006 will produce revenues of about $20,000,000.  Key labor market factors such as a shortage of new college grads and the retiring baby-boomers will create many opportunities to improve operational HR services via outsourcing and insure our company's continued growth.

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