Ned K. Worthington, Director, Shared Services Partner Management, AOL LLC
Ned began his professional career in the Credit and Collections area over 20 years ago and joined AOL in early 2000 to design and implement AOL’s Credit and Collections organization.
In order for Finance to support AOL’s new business model, it needed to re-tool its financial processes and systems in a short amount of time, and in late 2004 migrated to a Shared Services platform. Ned integrated the Credit and Collections, and Cash Application groups and began exploring and testing low cost service delivery options that would also meet the transformational requirements in his area.
Building on this early success, in early 2005 Ned began leading a project to assess options for the entire Shared Service Center. After evaluating options at AOL’s captive center operations, and conducting an RFP process with BPO service providers, AOL determined to move forward with HP.
After completing the contracting process, Ned led a team of key AOL’s SSC leaders and a transition team from HP to establish a footprint in Bangalore India in support of 12 distinct process areas, and now oversees the governance and partnership management activities of the BPO relationship with HP.
Prior to AOL, Ned spent 13 years with The Sherwin Williams Company ending his service there as a District Credit Manager responsible for Credit and Collections Operations in the Northwestern States and Canada region supporting 80+ stores.
Ned grew up in Salt Lake City, Utah, and graduated Cum Laude from Ottawa University in Phoenix, Arizona with a BA in Management in 1998. Ned lives in Ashburn, Virginia with his wife and 3 kids and enjoys scouting and baseball with his boys, and playing his guitar.