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SBTI Healthcare Webinar Series

Part 2:  Using Lean Sigma to Improve Patient Flow and Increase Capacity

November 11, 2008

  • Dr. Richard H. (Rick) Allen, Healthcare Practice Leader, Sigma Breakthrough Technologies, Inc. Learn More
  • SBTI Presents a CRH Case Study:
    Using Lean Sigma to Improve Patient Flow and Increase Capacity

    With a competitive healthcare marketplace, many providers are focusing efforts to improve the flow of patients while increasing capacity with the notion of gaining higher throughput while maintaining low cost. Since Emergency Departments are representative of many hospital processes in terms of complexity and variability, this workshop will focus on improvement of flow and capacity in an Emergency Department setting. Various case studies from multiple organizations will highlight the application of Lean, Kaizen and Lean Sigma to the Emergency Department processes in minor treatment and acute care. In particular, this presentation will follow actual case examples from award winning Columbus Regional Hospital, including multiple hospital functions, such as imaging, laboratory and pharmacy.

    Key takeaways include demonstrated improvement in the following areas:

    • Increasing flow
    • Reducing left without being seen
    • Reducing length of stay
    • Flexibility to demand

    This webinar is part of a series sponsored by SBTI

    For more information about Part 1
    August 19/08
    Introducing Lean Sigma to Drive Performance Improvements in Healthcare
    Part 2
    November 11/08
    Using Lean Sigma to Improve Patient Flow and Increase Capacity
    For more information about Part 3
    January 13/09
    Creating the Infrastructure for Successful Lean Sigma Integration

    C-level executives, Vice Presidents, Directors involved with:

    • Finance
    • Quality Assurance
    • Quality Control
    • Lean and/or Six Sigma
    • Process Excellence

    within the Healthcare and Life Sciences industries.


    Dr. Richard H. (Rick) Allen, Healthcare Practice Leader, Sigma Breakthrough Technologies, Inc.

    Dr. Allen joined Sigma Breakthrough Technologies in 2006 as Healthcare Program Manager.  He has over twenty-five years’ experience in healthcare including direct care providers,

    managed care organizations, research, and training.  For over 18 years, he led performance improvement programs in healthcare organizations at a corporate level and in 2001 began
    successfully integrating the methods and principles of Lean and Six Sigma. 


    Prior to joining SBTI, Dr. Allen led the performance improvement program in a large, nationwide managed behavioral health care organization.  While there, he led several Lean Six Sigma
    projects resulting in streamlined credentialing and claims processing as well as reductions of inpatient lengths of stay, resulting in over a million dollars in savings.


    Dr. Allen earned a Doctorate in Public Health from the University of Texas Health Science Center in Houston. He also holds an M.A. in Special Education and a B.A. in Psychology, both from the University of Texas at Austin. 


    Sigma Breakthrough Technologies, Inc.(SBTI) is an internationally recognized consulting firm for enterprise-wide business process solutions. SBTI offers an expansive portfolio of products and services to improve businesses in all disciplines at all levels. SBTI has assisted companies in a variety of industries including healthcare, chemical manufacturing, assembly, transportation, power generation and distribution. Some of SBTI’s customers include Fairchild Semiconductor, Boston Scientific, PPG and Florida Power & Light. SBTI is headquartered with training facilities in Central Texas, with offices in New Jersey and four international offices serving a host of multinational clients.

    For more information visit http://www.sbtionline.com/



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    For information about the recorded archive for this event contact Xtalks at (416) 977-6555 ext 371, or email register@xtalks.com

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