Project Manager Labs Ann Arbor – Sample Management
Ann Arbor, Michigan, United States
Job Description
Job Description
NSF is looking for a Project Manager in our Sample Management department who will be a liaison between the client and the labs.
Responsibilities
Qualifications
NSF is looking for a Project Manager in our Sample Management department who will be a liaison between the client and the labs.
Responsibilities
- Ensure laboratory testing projects are completed on-time
- Quickly and accurately resolve open issues by working with colleagues, clients, and other stakeholders as needed.
- Provide outstanding service as the client's single point of contact.
- Manage the client interface for both internal and external clients providing timely, professional updates and prompt responses
- Provide client feedback to laboratory management
- Determine and communicate testing priorities to the lab
- Suggest and support process improvements
- Support launch of new service offerings or other initiatives
- Identify and pursue cross-sell and upsell opportunities
- Utilize and update internal laboratory and customer relationship management systems
- Comply with all NSF regulations and requirements
Qualifications
- Education: appropriate 4-year degree
- Project Management experience is preferred
- Experience and ability to work with diverse clients including personnel in technical, commercial, administrative, and managerial roles
- Ability to interact professionally with internal and external customers
- Experience developing or tracking customer satisfaction elements
- Knowledge of laboratory testing and technical knowledge of common microbiology, chemistry, or physical engineering tests
- Experience with process mapping and/or developing new workflows with internal teams
- Clear written communication and presentation skills
- Detail-oriented precision is required.
Apply
Career Focus: Project Management
This role is part of a curated selection of life science opportunities featured on Xtalks. Employers may request edits or removal here.
Similar Jobs
Senior Project Manager – Engineering...
Join a Market Leader Hovione is an independent family owned internationa...
Project Management & Strategic Operations...
Job Description Summary: The Contractor, Project Management Services is ...
Director, Project Management Commercialization
Crinetics is a pharmaceutical company based in San Diego, California, de...
Clinical Project Manager II
Azenta Inc. At Azenta, new ideas, new technologies and new ways of think...