Exemption Status:
United States of America (Exempt)

$124,353 - $174,096 - $223,838

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Account Executive III (AE) reports to the Principal, Account Management and is responsible for building, managing and maintaining the Covered Entity (CE) client relationship for SUNRx. The position retains a smaller book of business and acts as a key account-team liaison for overall strategy, service and operational support for Covered Entities. Ensures consistent customer satisfaction by collaborating with multiple business units on behalf of the account management team. AE's are the face of the company and service the clients with professionalism, accountability and credibility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for overall CE customer relationships, including those with decision makers.
• Maintain in depth knowledge of CE customer organization's structure, contract, benefits, culture, usage, program goals and other needs.
• Maintain frequent contact with appropriate personnel in the CE customer organization(s) through face-to-face meetings, telephone calls, WebEx, and written communications.
• Knowledge of the profitability of the assigned book of business.
• Accountable for building long-term, tactical relationships with CE customers and developing and implementing strategic business plans to ensure CE's satisfaction, account growth and ultimately CE retention.
• Provide continual monitoring of each CE organization's commitment, attitude(s), and engagement with and towards SUNRx and the services we offer. Including, providing suggestions on improving and/or changing our service delivery, and communicating this information to your SUNRx Manager.
• Assist with coordination of relationship(s) with other vendors used by our CE customers, where and when applicable.
• Accountable for developing CE customer renewal strategies and ensuring long term contractual commitments as well as building client references and testimonials for internal/external use.
• Assure that contract deliverables are met on a timely basis. Monitor contract performance standards and guarantees.
• Implement existing sales strategy for up-sell activities across all CE customer accounts. For new business and renewals; establish rates with finance then negotiate those rates and contractual terms with CE customers that result in improved profitability.
• Navigate customer issues, challenges and growth opportunities with internal teams (such as, Account Management, Operations, and Leadership) to collaboratively problem solve to ensure timely resolution.
• Assist with compliance efforts to increase utilization and sell various programs through to the CE.
• Develop, monitor and deliver reports as required and requested by CE(s).
• Attend conferences and tradeshows as needed.
• Onsite visits to CE's 1-2 times per year.
• Assist manager with creating, updating and managing process/procedure documents.
• Assist manager with special projects, such as leading workgroups, overseeing aspects of projects, and reporting on project statuses and updates.
• Plays a significant coach/mentor role in the training of junior AE's (and others, as appropriate).
• With Management oversight, creates formal written responses, both for internal and external use, regarding issue resolution(s).
• With necessary Management approval, represents the AE team in departmental meetings, external CE meetings and business partner meetings.
• Builds Financial Projections and assists Management with completing Financial Projections for other AE's.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 11+ years' experience or equivalent combination of education and experience, and 8 years of SME in respective areas

Computer Skills

Above advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook; Intermediate to advanced knowledge in Visio; knowledge of WebEx.

Certificates, Licenses, Registrations

340B ACE certification preferred

Other Skills and Abilities

• Excellent communication skills; Strong verbal, writing and organizational skills; Proactive versus reactive approach to issues and problem solving; Strong phone presence; Collaborative and team-oriented performer; Ability to negotiate effectively and work well with a team; Ability to work effectively in a fast-paced environment; Comfortable dealing with Professionals within all levels of an organization; Ability to analyze data and write high level reports and correspondence; Has a very detailed and evolved understanding of the back-office workings of SUNRx; Ability to build Financial Projections using our in-house tool; Strong aptitude of our contracting language and processes.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills .

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works from a remote location with management approval based on business requirements. Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position may require domestic travel.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans
OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.