Job Summary

The Senior Director, Biospecimen Operations EMEA is responsible for leadership of the Biorepository and Sample Preparation line of business in EMEA. The Senior Director oversees Biorepository & Sample Preparation product development, scientific excellence, quality and compliance management, systems and processes, sample receipt and handling operational delivery, and business goal achievement. Additionally, the Senior Director will create, comply with, and execute of all relevant policies and SOPs to ensure high levels of performance and client satisfaction. The Senior Director will follow direction set by the General Manager EMEA and implement programs to ensure attainment of strategic plans for growth and profit.

Essential Duties and Other Responsibilities

• Serves as an enthusiastic, confident and positive leader and role model to the entire LabConnect GmbH facility consistent with Company vision, mission, and values.
• Manages people that to Biorepository tasks, Sample Processing tasks, and Investigator Support Services tasks.
• Communicates regularly with General Manager and others on EMEA’s leadership team.
• Establishes Company’s operational vision and goals including continual enhancement in operational efficiency, productivity and consistency.
• Develops and maintains positive, long-term and successful relationships with key business partners including, but not limited to laboratory affiliates.
• Proactively manages client relationships and issues and makes recommendations for related process enhancements and business process optimization.
• Consistently evaluates metrics, guides actions to be taken based on metrics data to enhance services, quality, and profitability.
• Ensures that all organization activities and operations are carried out in compliance with local, national and EU regulations and laws governing business operations, and with adherence to procedures and compliance.
• Manages labor resources including accurately forecasting resource needs.
• Conducts performance reviews, provide training and mentoring as needed.
• Maintains contact with key clients to ensure satisfaction levels, monitors customer surveys, identify areas for improvement.
• Liaises with the Quality and Regulatory Services (QRS) department to ensure vendors are qualified/re-qualified and assist with issue resolution.
• Liaises with Scientific Operations related to monitoring of QC data, and with the Executive Director BD in the further development of Global Lab Partner relationships.

Education and Qualifications:

Bachelor’s degree or equivalent, preferably MBA and a minimum of 10 years management experience.

Required Skills

Proven leadership/supervisory ability and experience, excellent interpersonal, organization, communication, multitasking, and listening skills. Strong business acumen as well as strong planning and problem-solving skills. Ability to adapt to changing environments and requirements. Negotiation, relationship building, influencing, coaching, conflict resolution, critical thinking and problem analysis/resolution skills. Self-motivating and ability to work well independently as well as using a collaborative team approach. Public speaking skills and laboratory knowledge highly preferred