The Logistics Specialist, under the Commercial Operations department, reports to the Logistics Manager. This role will primarily handle the operational tasks related to kit orders, inventory management, supplies preparation, and collaboration with internal teams to fulfill client requirements efficiently. The Logistics Specialist is also responsible for utilizing CRM software such as Salesforce to track and manage orders, inventory, and customer communications.

Qualifications and Experience:

Education:

• High school diploma or G.E.D.

Experience:

• Prior experience in logistics, inventory management, or similar roles.
• Familiarity with CRM software, specifically Salesforce, is a plus.

Duties and Responsibilities:

Order Processing:

• Input kit orders into the tracking system (including CRM software like Salesforce), ensure supply availability, and place orders for required materials.
• Monitor the status of orders and communicate with internal teams to ensure timely processing and fulfillment.

Supply Preparation:

• Prepare labels, collection containers, sample storage boxes, and other clinical supplies associated with sample processing and shipping, demonstrating self-direction and minimal supervision.
• Ensure that supplies are prepared and available in accordance with customer needs.

Manifest Generation:

• Create LIMS-compatible electronic manifests or input orders for send-out testing, ensuring accuracy and adherence to protocols.
• Ensure that manifest data is logged correctly in CRM systems for tracking purposes.

Supply Fulfillment:

• Promptly fulfill client orders for shipping supplies while overseeing kit inventory levels and monitoring supply expiration dates.
• Regularly update the inventory system (CRM software) to ensure real-time tracking of supply levels.

Material Receiving:

• Assist in the receiving process for all kit materials, ensuring accuracy and completeness.
• Input received materials into the CRM system to ensure accurate tracking and inventory management.

Project Collaboration:

• Collaborate on special projects as assigned, contributing to logistical operations and enhancement efforts.
• Work closely with the Customer Experience team to align logistics operations with customer expectations.

Physical Handling:

• Physically move, pack, and lift large boxes daily, particularly concerning clinical supplies.
• Ensure proper packaging and labeling according to shipping guidelines.

Process Adherence:

• Follow established processes and procedures set by the Logistics Manager, ensuring compliance and efficiency in all tasks.
• Update CRM system regularly to ensure the latest information is available to all relevant parties.

Work Area Maintenance:

• Maintain a clean and organized work area on a daily basis to ensure safety and efficiency.
• Organize inventory in a way that is easily accessible and up to date in the CRM system.

Autonomy and Communication:

• Work independently with minimal supervision, effectively communicate with couriers to comprehend shipping regulations, and collaborate with the Customer Experience team to meet client needs effectively.
• Maintain accurate communication and coordination with other departments via CRM systems to ensure smooth operations.