Healthcare teams continue to face significant challenges in delivering excellent patient outcomes while managing staffing constraints and operational pressures. The quality of clinical conversations — between providers and patients, and among healthcare teams — directly impacts care quality, yet these interactions are rarely analyzed systematically.
This webinar reveals how conversational intelligence powered by AI is transforming performance across diverse healthcare settings. Learn how hospitals and clinics are using these technologies to gain actionable insights from everyday clinical interactions, delivering measurable improvements in communication, procedure adherence and patient care. Join industry leaders to discover how conversational intelligence can enhance healthcare delivery while optimizing existing resources.
This webinar brings together healthcare innovators who have successfully implemented conversational intelligence technologies to improve clinical performance. Drawing from real-world implementations at Medical Memory — spanning hospitals and clinics nationwide — and Seattle Children’s Hospital, the expert panel will share how analyzing clinical conversations provides unprecedented insights into healthcare delivery. Attendees will gain practical strategies for using conversational data to enhance team performance, improve patient outcomes and deliver meaningful ROI across various healthcare settings.
Register for this webinar to learn how healthcare organizations can leverage conversational intelligence to drive clinical performance improvements and deliver more consistent, high-quality care.
Speakers
Dr. Grin Lord, Founder & CEO, mpathic
Dr. Grin Lord is a three-time start-up veteran and psychologist turned Founder and CEO of mpathic, which offers actionable conversation analytics to help leaders in healthcare, life sciences and client services build trust through accurate understanding. She has dedicated her life to studying the key ingredients in conversations that lead to trust and change. At mpathic, this includes modeling human empathy and other nuanced behaviors from multi-modal data to attain and surpass the clinical quality of human doctors with AI.
Grin is also the Founder and Chair of the Board of Therapists in Tech (501c3), an online community uniting over 5,000 clinicians-leaders in digital mental health.
Message Presenter
Julie Soukup, VP of Sales and Business Development, Medical Memory
Julie Soukup is a dynamic sales executive renowned for her ability to create and execute cutting-edge communication strategies that significantly enhance patient satisfaction and boost case acceptance rates. Her expertise in utilizing technology and AI has been instrumental in optimizing care, training teams and improving outcomes.
Leveraging video technology, Julie transformed consultant and provider communication styles in her previous role as National Sales Manager at ClearChoice, producing month-over-month growth. Her strategic refinement of sales training and ability to leverage video to improve communication shifted the culture and improved patient experience.
She joined Medical Memory as VP of Sales to leverage video in other medical specialties to advance patient communication. By harnessing the power of video and AI assessments, she continues to drive innovation and elevate the standard of patient interactions.
Message Presenter
Dr. Nicolas Fernandez, MD, PhD, FACS, Director of Minimally Invasive and Robotic Assisted Surgery, Division of Pediatric Urology, Seattle Children’s Hospital
Dr. Fernandez is an Assistant Professor at the University of Washington and a Pediatric Urologist at Seattle Children’s Hospital. He obtained his Medical degree from Pontificia Universidad Javeriana in Bogota, Colombia. His surgical and urological training was completed at the Mayo Clinic in Rochester, Minnesota and Pontificia Universidad Javeriana, where he graduated as a Urologist. He also graduated cum laude and received a Doctoral degree (PhD) in Genetics.
Dr. Fernandez obtained his pediatric urology title from the Hospital for Sick Children at the University of Toronto, where he also completed a one-year post-doctoral position.
He is the current Director of Robotic Minimally Invasive Surgery at Seattle Children’s Hospital.
Message Presenter
Dr. Amber Jolley-Paige, VP of Clinical AI Product, mpathic
As a licensed clinician, researcher and instructor with over 10 years of combined experience, Dr. Jolley-Paige’s passion has always been to help others build meaningful connections through empathy and understanding. Dr. Jolley-Paige now brings that passion to the place where empathy and AI converge — she combines her experience providing culturally responsive therapy with her research experience to support the development of empathic and ethical AI systems.
Message Presenter
Dr. Alison Cerezo, PhD, SVP of Research, Associate Researcher, UC Santa Barbara
Dr. Alison Cerezo is Senior Vice President of Research at mpathic, where they lead the research and development of AI-driven tools that enhance empathy, trust and precision in clinical communications. Their work at mpathic harnesses natural language processing to drive precision medicine. Dr. Cerezo is also an Associate Researcher at the University of California, Santa Barbara, and serves as Lead Strategy Evaluator of a California statewide health initiative.
A licensed psychologist and nationally recognized leader in behavioral health, Dr. Cerezo was honored as a Fierce 50 Health Equity Champion in 2024 and delivered a keynote at the American Psychological Association Convention in 2022. Their work bridges research, technology and policy to promote systems-level change in healthcare.
Message PresenterWho Should Attend?
This webinar is relevant to:
- Physicians
- Clinicians
- Clinical Directors
- Quality improvement leaders
- Healthcare Administrators
- Technology decision-makers seeking innovative approaches to improve clinical performance through conversation analysis
What You Will Learn
Attendees will gain insight into:
- The power of conversation intelligence in healthcare
- Case studies: conversation intelligence in action
- Practical implementation blueprint: making technology work
Xtalks Partner
mpathic
mpathic is a trusted leader in advancing clinical accuracy and quality through AI-powered oversight. Backed by over a decade of scientific validation, its comprehensive platform analyzes and interprets conversational and contextual data in medical settings. By integrating human and AI analytics, it drives enhanced organizational efficiency, with patient safety as the top priority.
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