Healthcare facilities management is a comprehensive approach to overseeing the various facets of healthcare facilities, spanning their development, maintenance, security and operations. The core objective is to create a secure, reliable environment for patient care within the healthcare sector. This is achieved by synergizing facilities, assets and personnel to uphold the highest patient care standards.
The global market for healthcare facilities management is on an upward trajectory, growing from $176.83 billion in 2022 to a forecasted $199.78 billion in 2023, reflecting a compound annual growth rate (CAGR) of 13.0 percent.
Healthcare facilities management roles can be categorized into distinct areas: Operations, Maintenance, Security, Compliance and Facility Development. At its essence, the management team is charged with:
- Crafting a secure environment for both patients and staff
- Ensuring patient privacy and accessibility throughout their stay
- Safeguarding patients, staff and assets such as medical equipment, records and controlled substances
- Coordinating top-notch services for patient care
- Strategically managing operational expenses
To consistently provide a high-caliber care environment, it’s imperative for healthcare facilities management to guarantee certification and maintain compliance with stringent operational standards. Moreover, a pivotal role of the management team lies in budgetary adherence and development for the facility. This entails a deep comprehension of the facility’s financial landscape, shaping the budget, making informed decisions about new investments, prioritizing expenditures and negotiating service agreements.
10 Leading Companies in Healthcare Facilities Management
With the burgeoning growth of the global market for healthcare facilities management, certain industry frontrunners are garnering significant attention. These ten companies excel in delivering comprehensive healthcare facility management services, positioning them as notable stakeholders in the market.
Aramark, a distinguished American firm known for its expertise in food service, facilities and uniform services, has forged alliances with top-tier chemical and solution providers. This collaboration aims to devise and evaluate cutting-edge environmental service technologies. Central to these efforts is the goal of curbing the spread of infections within healthcare facilities and residences, while simultaneously boosting overall efficiency.
Aramark’s digital facility management system acts as a unified hub, assimilating data pertinent to environmental and facilities management. This cohesive platform provides a clear overview of daily operations and staffing models, streamlining decision-making processes and overall operations.
Headquartered in Paris, Sodexo stands as a prestigious French enterprise with a specialization in food services and facilities management. Rooted in a deep-seated dedication to elevating healthcare experiences, Sodexo diligently addresses the needs of patients, their loved ones and healthcare professionals. Foremost among the company’s objectives is the mastery of infection control, coupled with the development of an all-encompassing nutrition management system. This system is tailored to meet the unique treatment, medical and dietary needs, as well as the personal preferences, of each individual patient.
Beyond these core areas, Sodexo extends a vast spectrum of services designed to heighten patient comfort and safety, optimize operational efficiency and ensure the dependability of equipment and infrastructure. Their diverse offerings range from patient transport services to call center management, and from equipment maintenance to landscaping. With such comprehensive services, Sodexo is instrumental in augmenting the overall experience and well-being of both patients and healthcare practitioners within medical facilities.
Headquartered in the UK, Compass Group plc stands out as an international contract foodservice powerhouse, known for its expertise in food service and environmental support provisions. Among its diverse portfolio, Morrison Healthcare emerges prominently, offering patient dining solutions and a distinct retail platform for healthcare facilities across the country. The company’s patient dining and food production models are uniquely tailored to meet the specific needs of patients, allowing for customized culinary offerings.
Complementing this is Crothall Healthcare, another standout brand under the Compass Group umbrella, dedicated to premier environmental support services. Crothall Healthcare delivers a range of essential services such as housekeeping, laundry and linen management, patient transport, waste handling and call center operations. By placing a premium on cleanliness and operational efficiency, Compass Group guarantees a secure and sanitized ambiance for patients and residents, while also smoothing the wheels of clinical service delivery. With their all-encompassing offerings, Compass Group is unwavering in its commitment to uphold the integrity of healthcare facility hygiene and champion the health and comfort of both patients and staff.
ABM Industries Inc., headquartered in New York, USA, is recognized as one of the world’s foremost facility service and solution providers. With an unwavering commitment to forging a cleaner, healthier and more sustainable future, the company brings over four decades of expertise to the table. Over the years, ABM Industries has extended its healthcare support services to an array of institutions, ranging from hospitals and healthcare systems to senior living establishments. Their offerings span the intricate landscapes of both acute and non-acute care settings, including testing clinics and support offices.
In a world where all-encompassing patient care is paramount, the significance of environmental services within facilities and hospitals cannot be overstated. ABM acknowledges this pivotal role and presents a comprehensive suite of services as a single-source provider. Their method is rooted in delivering integrated care that is specifically tailored to the unique requirements of each facility.
Additionally, ABM’s facility services for medical office buildings help clients achieve an agile facility by addressing any staffing challenges. They are capable of seamlessly scaling up or down as needed while maintaining optimum safety and quality. By offering these services, ABM Industries contributes to the efficiency and effectiveness of healthcare facilities, allowing them to focus on delivering the best possible care to patients.
Founded in 1901 in Copenhagen, Denmark, ISS A/S (International Service System) has etched its name as a distinguished provider of facility management services. The company offers a diverse array of core services, encompassing security, cleaning, technical assistance, food services and workplace management.
Central to ISS A/S’s healthcare facilities management is its dedicated healthcare cleaning teams. These team are unwavering in maintaining exemplary hygiene and patient safety standards, crucial in mitigating the potential for healthcare-associated infections. Through the enforcement of stringent cleaning regimes and methodologies, ISS A/S plays an indispensable role in sustaining a clean and safe environment for patients.
Additionally, ISS A/S lays great emphasis on the nutritional component within healthcare settings. Collaborating closely with nutrition experts and engaging directly with patients, they meticulously curate food services aimed at bolstering patient health. This entails carefully balancing nutrition, a focus on hydration and keen attention to specific allergies and dietary constraints. By prioritizing the nutritional needs of patients, ISS A/S ensures that every individual in their care is nourished with apt and wholesome meals throughout their medical journey.
Headquartered in Saint Paul, Minnesota, Ecolab stands out as a worldwide forerunner in sustainable practices, offering specialized services in water management, hygiene and infection prevention. With a pronounced emphasis on healthcare, the company delivers all-encompassing solutions backed by technical expertise, aiming to fortify product safety and sanitation against contamination. At the heart of Ecolab’s mission is the aspiration to provide infection prevention strategies that bolster cleanliness and operational efficiency, empowering healthcare facilities to prioritize quality patient care and achieve enhanced results.
Ecolab’s expertise in healthcare facilities management spans a broad spectrum of sectors, encompassing hospitals, long-term care establishments and healthcare manufacturing by original equipment manufacturers (OEMs). One of their groundbreaking innovations, the Hand Hygiene Compliance Monitoring System, equips hospitals with the tools to achieve unparalleled, consistent hand hygiene adherence. This translates to a notable decrease in hospital-acquired infections. By leveraging their advanced monitoring system, Ecolab aids healthcare facilities in enacting efficacious infection prevention measures.
Mitie Group PLC is a leading British strategic outsourcing and energy services company, providing a diverse array of services such as infrastructure consultancy, facilities management, property management, energy services and healthcare services. Within the realm of healthcare, Mitie specializes in facilities management, particularly in catering, cleaning and portering. Their work in this sector is underpinned by advanced technical expertise and a unified team-driven approach.
Mitie prioritizes upholding stringent standards in its healthcare cleaning services. The company is fully compliant with the National Health Service (NHS) cleaning guidelines and boasts accreditation from the British Institute of Cleaning Science (BICSc). With their exemplary cleaning services, Mitie plays an integral role in fostering and maintaining a sanitary and safe environment for patients, staff and visitors alike.
In terms of patient catering, Mitie collaborates closely with client dietetic and speech and language therapy teams to craft customized menus. This approach allows them to address the distinct dietary needs associated with various medical specialties, all while respecting cultural and nutritional preferences.
Rentokil Initial, headquartered in Crawley, England, stands as an international frontrunner in commercial pest control and hygiene services. Among its diverse service offerings, pest control remains a flagship service. The company is committed to offering unparalleled protection against pests, especially within the nuanced environment of healthcare. Rentokil’s expert ensemble comprises technicians, field biologists, QA managers and technical managers, all of whom are adept at tailoring pest control solutions for sensitive settings. Their knowledge is instrumental in curtailing secondary infections in hospitals, clinics and nursing homes, fostering a safe and hygienic environment for both patients and staff.
But Rentokil’s expertise in healthcare facilities management isn’t confined to pest control; it spans hygiene and overall well-being. They showcase a comprehensive suite of touch-free hygiene products meticulously designed to curtail cross-contamination risks. This range includes everything from soap dispensers, feminine hygiene solutions and washroom hand dryers to wide-spectrum hand and surface sanitizers. By leveraging these state-of-the-art, contact-free products, Rentokil champions elevated hygiene standards, ensuring the health and safety of everyone in healthcare establishments.
Cushman & Wakefield
Based in Chicago, Cushman & Wakefield plc stands as a premier global commercial real estate services firm. Their Healthcare Advisory Group is adept at deciphering the ever-shifting landscape of healthcare delivery and understanding its implications on real estate configurations and establishments. They furnish nuanced expertise spanning an extensive array of healthcare structures, from hospitals and ambulatory care centers to surgery facilities, urgent care establishments, corporate healthcare offices and satellite locations.
Equipped with a profound grasp of regional markets and fortified by enduring relationships with healthcare systems, medical practices and supplementary service providers, Cushman & Wakefield tailors its offerings to resonate with the distinct demands of the healthcare domain. This intricate mesh of expertise and alliances empowers them to bestow healthcare organizations with strategic counsel, facilitating the alignment of their real estate assets with both clinical aspirations and business undertakings.
Among their pivotal pursuits is the conceptualization and roll-out of strategies for ambulatory care centers and other patient-centric services. Engaging collaboratively with their clientele, they pinpoint avenues for expansion, ensuring that the real estate strategy dovetails seamlessly with clinical and business objectives. By weaving tailored solutions with their profound sectoral acumen, Cushman & Wakefield aids healthcare entities in refining their real estate blueprints to resonate with the industry’s dynamic demands.
Cushman & Wakefield also has a Facility Services group (C&W Services) that delivers outstanding and secure facility experiences for over 600 varied entities spanning the US, Canada and Puerto Rico. They perform a complete set of facility services across maintenance, production maintenance, janitorial, controlled environments, office and mailroom and landscaping.
With over 15 years of experience in the cleaning and facility services industry, Spotless Group is a renowned contract cleaning company in the US that is dedicated to exceeding customer expectations.
Spotless Group specializes in providing a comprehensive range of healthcare cleaning services specifically tailored for medical centers, laboratories and hospitals. The team follows a meticulous cleaning regimen to ensure the highest standards of hygiene are upheld on a daily basis. Additionally, Spotless Group prioritizes the health and safety of clients by offering regular training updates and conducting thorough inspections. This unwavering attention to detail reassures the clients that their well-being is the top priority.