Wheel, a prominent virtual care platform dedicated to enabling companies to provide consumer-centric care, has unveiled the latest iteration of its virtual care platform.
This advancement is geared towards assisting enterprise organizations in establishing integrated care experiences. Wheel’s new platform offers customizable care programs for customers, complemented by a comprehensive network of clinicians spanning the nation. Wheel has curated an extensive collection of care programs encompassing urgent care, primary care, convenience care and condition management. These resources empower organizations to tailor their telehealth services to meet their specific needs.
“Our aim is to be the seamless platform for companies to build consumer-centric healthcare experiences on top of. So, while a lot of companies aren’t investing right now in technology, we’ve really doubled down and continue to invest because we see that consumerization is here. We see consumers demanding healthcare that’s convenient and personalized to them,” said Michelle Davey, Wheel CEO and co-founder, in the company’s press release.
Virtual healthcare plays a valuable role in helping care providers coordinate and communicate more efficiently and cost-effectively, while also empowering patients to take control of their own healthcare.
Related: How Tendo’s Acquisition of MDsave Aims to Improve Healthcare Consumerism
Current Challenges in the Healthcare System
Numerous healthcare systems continue to face enduring vulnerabilities, including shortages of clinical resources and personnel, inadequate investment in public health infrastructure and a lack of coordination and responsiveness from policymakers and authorities.
Despite years of promises within the industry regarding the delivery of timely, convenient and cost-effective healthcare solutions, consumers continue to grapple with prolonged wait times, a lack of transparency in pricing and disparities in care, all while the healthcare experience remains persistently expensive and unwieldy.
A recent study conducted by Wheel, involving more than 2,000 US adults, revealed that 92 percent of respondents had expressed at least one concern related to healthcare. Among this group, 67 percent believed that virtual care could enhance access to care, while 66 percent believed it could contribute to cost reduction.
Furthermore, 52 percent see virtual care as a means to improve efficiency and reduce time spent on doctor visits, with 26 percent highlighting its potential to simplify the complexities associated with navigating the traditional healthcare system. An additional 22 percent view virtual care as a solution to address poor healthcare experiences, appreciating it for its friendlier and more personalized approach to healthcare.
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How Wheel’s Enhanced Platform Delivers High-Quality Virtual Care to Patients
Wheel’s platform is an all-encompassing solution that offers configurable virtual care programs, a seamless consumer experience and a nationwide clinician network, equipping organizations with the tools necessary for effective healthcare delivery.
With round-the-clock virtual visits available in all 50 states and industry-leading response times, Wheel ensures convenient access to care, connecting clinicians with consumers within minutes. Moreover, the platform offers personalized experiences from initial intake to follow-up, allowing businesses to tailor their virtual care offerings to meet the unique needs of their consumers.
Wheel’s comprehensive approach also includes an extensive library of proven care programs , enabling organizations to effortlessly launch, configure, deploy and optimize integrated virtual care experiences.
Wheel empowers enterprise organizations seeking to expand their virtual care offerings, enhance engagement and loyalty and provide high-quality virtual healthcare services on a large scale. Leveraging Wheel’s patented smart routing and marketplace technology, consumers are seamlessly matched with the most suitable clinicians, ensuring they receive care when and where they are most comfortable, whether through chat, phone, or video visits.
Additionally, clinicians are equipped for success with clinical tools specifically designed to streamline and personalize workflows, including tasks such as requesting lab orders, prescribing medications and diagnostics, sharing educational materials, scheduling follow-up appointments, making specialist referrals and more.
Wheel’s recent study underscores that consumers increasingly prioritize their well-being while voicing ongoing frustrations with the healthcare system. Simultaneously, virtual care emerges as a clear and effective solution to facilitate proactive health management for individuals.
Global Virtual Care Market
The virtual care market is poised to witness substantial growth, with an estimated value of $10.02 billion in 2023, projected to surge to $122.33 billion by 2033. This growth is underpinned by a robust compound annual growth rate (CAGR) of 17.4 percent anticipated throughout the forecast period from 2023 to 2033.
The escalating demand for virtual care is primarily propelled by the adoption of digital technologies within the healthcare sector. Additionally, factors such as the increasing prevalence of chronic diseases, a shortage of healthcare professionals and the imperative for cost-effective healthcare solutions are further fueling the demand for virtual care.
The emergence of COVID-19 has led to a gradual acceptance of the virtual care concept among patients. The onset of the pandemic has propelled virtual care into the forefront as one of the simplest and most widely adopted modes of consultation across all age groups.
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