Customers Over Data – How to Design and Implement IoT Solutions that Put People Before Process

Medical Device, Medical Device Manufacturing & Supply Chain,
  • Tuesday, March 19, 2019

In a world where The Internet of Things (IoT) is commonplace, it can be difficult to determine where it begins, where it ends and where you fit among this ever-changing landscape. From smart cars to inventions such as connected refrigerators, this cutting-edge set of technologies promises to revolutionize businesses and power improved decision making.

Why then do only 26 percent of IoT implementations succeed, according to a recent Cisco survey of over 1,000 business leaders? Why are so many smart, accomplished companies in the healthcare and life sciences industries failing to harness the power of this new technology? We believe the answer lies in answering a simple question: How will IoT improve the day-to-day life of hospital staff, researchers, and the people they serve?

Terso Solutions implements Radio Frequency Identification (RFID) technology to automate inventory management that helps scientific professionals focus on the most important aspect of their profession: people. Whether their profession is to save lives, improve patient care or make the next big discovery, the adoption of automation in these settings is a crucial component in achieving these central purposes. Although many people hope that hardware solutions – enclosures, stockrooms, mobile devices, etc. – will alleviate the stress associated with manual inventory tracking, they are rendered useless without the aid of well-developed, user-centric software and processes.

The presenters in this webinar are experts in hardware and software engineering, firmware development and RFID inventory solutions. In this webinar, they will take an in-depth look at IoT design and implementation, with a primary focus on RFID technology. With their wealth of knowledge and well-rounded view of the process, they will show attendees how to use IoT solutions to make more time for their customers.


John Kuehl, Sr. Product Manager, Hardware, Terso Solutions

John Kuehl is the Senior Hardware Product Manager for Terso Solutions. He is responsible for Terso’s hardware and firmware product development and has been successfully using agile and lean product development methodologies since 2009.

Prior to joining Terso, John held several sales, service, product development and management positions at CPS US and Thermo Electron. Most recently, he served as Vice President of Sales and Customer service at CPS US, the US distributor for Cilas Laser Particle Size Analyzers. During his tenure at CPS US, John managed the company’s sales and service teams, placing an emphasis on building a world-class organization producing loyal customers.

While at Thermo Electron, John was successful in managing an aftermarket sales organization and global distribution channels in Asia, Europe and the Middle East. He also implemented Thermo Electron’s first customer relationship management (CRM) project dedicated to increasing aftermarket revenue. He also worked at Nicolet Instrument Corporation where he expanded his applications knowledge and product development skills with a wide range of instrumentation in the industrial, analytical chemistry and life science markets.

John is RFID Professional Institute Associate Certified.

Message Presenter

Matt Tourdot, VP of Product Management, Terso Solutions

Matt Tourdot is Vice President of Product Management at Terso Solutions. He is responsible for managing all aspects of the product design process and project implementation including the rollout of new products. Matt is passionate about solving customers’ business challenges through innovative products.

Prior to joining Terso, Matt gained valuable experience in product design, product management and new product development while working in key management roles within prominent, Wisconsin-based manufacturing companies. Most recently, Matt served as Vice President of Product Innovation and Product Management at Spacesaver Corporation, leading the development and launch of dozens of new products during his tenure.

 Matt earned his Bachelor of Science degree in Mechanical Engineering from the University of Wisconsin-Madison.


Message Presenter

Taylor Leick, Associate Software Product Manager, Terso Solutions

Taylor Leick is the Associate Software Product Manager at Terso. In this role, he is responsible for the strategic direction, design, development, marketing and profitability of Terso’s various software products including an application programming interface (API), On-Premise and Cloud Inventory Management Applications and an Android application. Prior to joining Terso in 2017, he worked in quality assurance at Epic Systems Corporation after earning a Bachelor of Science in Business Management from Grove City College.

Message Presenter

Who Should Attend?

This webinar will be helpful for people with the following or related job titles:

  • Medical device manufacturers & distributors
  • Supply chain director, supply chain manager
  • Logistics director, logistics manager
  • Compliance officer, compliance manager
  • Sales

What You Will Learn

Join this webinar to find out more about: 

  • How the IoT plays into healthcare and the life sciences industries
  • The benefits of a cohesive software and hardware solution
  • The capabilities of RFID technology as part of an IoT solution
  • How to improve end-user adoption of IoT solutions

Xtalks Partner


Terso Solutions, Inc. is the leading provider of automated inventory management solutions for tracking high-value medical and scientific products in healthcare and life science. Terso Solutions is backed by 14 years of RFID product development and implementation experience. The product line includes RAIN RFID-enabled cabinets, refrigerators, freezers, smart rooms, and mobile solutions. Terso has deployed over 2,100 RAIN RFID-enabled sensors worldwide. Headquartered in Madison, Wisconsin, Terso is a wholly-owned subsidiary of Promega Corporation.

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