Partnering with Functional Service Providers: How Culture Drives Success

Life Sciences, Clinical Trials,
  • Thursday, November 21, 2024

Consultants across industries suggest that a better corporate culture — one that is not merely tactical but embedded in the strategic fabric of the organization — leads to happier, higher-performing employees that add value to a company’s bottom line. Whether interacting with colleagues or supporting a client’s projects, a good corporate culture has an impact on successful project delivery.

In the functional service provider (FSP) model, culture is seldom the primary consideration for success. Often overlooked to focus on critical operational qualifications, milestones and timelines, it is another crucial component of success that must be considered. A robust, culture-forward FSP model rooted in both the provider’s and sponsor’s cultures improves project delivery and enhances partnerships. Such an FSP model supports and inspires people to design and deliver better clinical trials. Key to the development of this model is purposeful planning early in the engagement and accounting for the core values of each organization.

In this webinar, the speakers will explore this novel concept of elevating cultural fit and prioritization of culture to drive operational success, just as other key factors are considered. Even though professionals may be embedded within a client’s company, their positive approach is demonstrated by embracing the client’s corporate culture. The integration of a company’s culture with the client’s culture creates successful, long-term partnerships that drive benefits for both clients and FSP organizations.

A strong, values-driven culture not only enhances employee satisfaction and performance but also fosters robust, enduring partnerships with clients. A culture where employees feel empowered to do their best work for the company and its clients produces tangible results, such as higher retention rates for both the company and client projects. Therefore, the corporate culture can act as a true differentiator in how FSP engagements and resourcing engagements are fulfilled.

This webinar will focus on how a robust corporate core culture based on values such as learning, commitment, collaboration, flexibility and listening can support the company’s mission to inspire the design and delivery of superior clinical trials.

Register for this webinar to learn how corporate culture plays a role in developing robust functional service provider models and how a provider with a culture that aligns with a client’s requirements helps achieve success in clinical trials.

Speakers

(Moderator) Allison Crumpler, Catalyst Clinical Research

(Moderator) Allison Crumpler, VP, People & Culture, Catalyst Clinical Research

Allison Crumpler, Vice President of People & Culture at Catalyst Clinical Research, has worked in the clinical research industry for 15 years with stops at Novella (now IQVIA Biotech) and Premier Research. Allison is a Professional Certified Coach credential through the International Coaching Federation.

During her tenure at all three CROs, Allison has served as an internal coach providing executive, leadership and team coaching to senior executives. Her additional responsibilities include designing and delivering leadership training programs, onboarding programs and overseeing the clinical technology training teams.

At Catalyst, Allison is focused on designing and building an organizational culture with a competitive recruitment and retention advantage.

Message Presenter
Svetlana Kolchinsky, Catalyst Clinical Research

Svetlana Kolchinsky, VP, Catalyst Flex Operations, Catalyst Flex

Svetlana Kolchinsky brings to Catalyst Flex over 20 years of experience in clinical operations and leadership covering all facets of clinical development. Her professional journey began in 2000 at an NIH/NINDS research group. After scientific research, in 2003, Svetlana transitioned into clinical research at Immune Tolerance Network.

In 2008, with a newly acquired passion for clinical research, she joined BioTelemetry (formerly Cardiocore), a cardiac safety core lab. While at BioTelemetry, Svetlana led project management, biometrics, and customer support functions. Using her leadership experience and strong project management skills, Svetlana shifted into operational roles within CRO industry and successfully continued to support a number of in-house accounts.

In 2020, she joined Catalyst Clinical Research and has been successfully building effective clinical research teams and leading Catalyst Flex clinical development operations.

Message Presenter
Ann Marie Cisneros, Catalyst Flex

Ann Marie Cisneros, Senior Director, Clinical Resourcing, Catalyst Flex

Ann Marie Cisneros has over 25 years of leadership, including time in the military, educational and consulting sectors. She served for four years on active-duty in the United States Air Force. In 1998, she began a career in clinical research working as a Clinical Research Associate at a large contract research organization.

In that position, she was involved in a high-profile fraud case. As part of her involvement, she testified twice before a congressional Sub-Committee on The Safety of Our Drug Supply. Ann Marie has worked in consulting capacities as a Clinical Research Associate, Clinical Recruiter and now a Sr. Director at Catalyst Clinical Research where she manages clinical contractors and preferred client relations. She has taught at The George Washington University since 2008 in the graduate CRA program.

Message Presenter
Ershlena McDaniel, Catalyst Flex

Ershlena McDaniel, Senior Director, Biometrics Resourcing, Catalyst Flex

Ershlena McDaniel, Senior Director, Resourcing Operations, is an experienced Data Manager by trade who has been in the industry since 2004, serving in various positions. She has domain experience through the lifecycle of clinical trials and has worked in multiple therapeutic areas.

Ershlena joined Triangle Biostatistics (now Catalyst) in June 2013 as a Sr. Clinical Data Manager on contract and was promoted to Manager in 2019. In 2020, she began assisting with recruitment of Biometrics resources as Catalyst worked to expand their FSP presence in the industry.

In her current position, Ershlena leads our Biometrics Resourcing team. She and her team have been highly successful in placing qualified Biostatisticians, Statistical Programmers, Clinical Programmers, EDC Programmers and Data Managers in a timely manner based on clients’ needs.

Message Presenter

Who Should Attend?

This webinar will appeal to Director level and above in the following fields:

  • Clinical operations
  • Data science, biometrics and data management, biostatistics, programming
  • Site clinical trial staff
  • Procurement/outsourcing
  • Project management
  • PVG/safety
  • CMOs, C-suite operational and innovation leaders

What You Will Learn

Attendees will learn about:

  • What it means to work with an FSP model strategically built to incorporate culture and how that appears in the performance and engagement
  • How to make culture strategic, rather than tactical, in the FSP model to support organizational success
  • How an FSP’s culture influences the success of multiple projects based on two separate case studies
  • Techniques for integrating corporate cultures to enhance collaboration and project outcomes

Xtalks Partner

Catalyst Flex

Catalyst Flex, a solution of Catalyst Clinical Research, provides global functional services delivered by experts in clinical operations, data management, biostatistics and programming, safety and pharmacovigilance, and medical writing for the biopharmaceutical and biotechnology industries. As a functional service provider (FSP), Catalyst Flex supplies people, process, and technology solutions designed to meet each client’s unique clinical trial needs. Catalyst Flex’s flexible service model comes from more than a decade of listening to customers, devising customer-centric solutions, and helping customers advance clinical studies by leveraging expert teams and innovative technologies.

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