Department/Role Type: Service, Full-time

Location: Main Office, Webster TX

Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications.

Responsibilities include the following and other duties may be assigned:

• Schedule service

• Send initial estimates
• Revise per customer request
• Follow up confirmations
• Send service reminders
• Coordinate with scheduling

• Follow up with quotes and scheduled tech appointments
• Check each service prior to the scheduled service
• Collect payments for service jobs prior to the techs visit
• Resolve problems for customers, resolve billing/pricing
• Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders
• Assist with scheduling/Site Compliance
• Provide customer support for any questions pertaining to the account
• Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person
• Contact customer for any claims pertaining to damage packages
• Collaborate with inside sales for new service requests, new customer/equipment, etc.

Job requirements, experience, and skills:

• IndySoft Asset Management Software
• Minimum of 2 years of customer service experience