Description:

Administrative Specialist I

Student Success

Counseling Center

These are exciting times at the Counseling Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team. The Counseling Center department is seeking 1 Administrative Specialist I to join the already awesome team taking the department to the next level of excellence! The Administrative Specialist for the Counseling Center will work on the Atlanta campus.

WHAT MAKES THE CUNSELING CENTER A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship.

• A rapidly growing center within an academic setting.

HERE IS WHAT YOU WILL DO

This position supports the daily operations of the Counseling Center front office. The role coordinates client scheduling, manages Same Day Consultations (SDCs), and ensures efficient access to counseling, psychiatry, and client advocacy services. This position serves as a key point of contact for students and plays an essential role in maintaining smooth and professional front office operations.

Essential Duties and Responsibilities:

• Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs), initial appointments, and follow-up services.
• Ensure adherence to established procedures for client check-in, intake, and service setup.
• Provide guidance and support to front desk staff and assist with training on policies and workflows.
• Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
• Maintain waitlist processes, including communication and documentation.
• Deliver high-quality customer service to students, visitors, and campus partners.
• Answer incoming calls, respond to inquiries, and direct clients appropriately.
• Perform administrative tasks such as data entry, scanning, and maintaining records.
• Support overall office operations and assist with additional duties as needed.

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Requirements:

• Bachelor's degree and one year of related experience, or a combination of education and experience.

Preferred Hiring Requirements:

• Strong organizational and time management skills,
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills,
• Attention to detail and accuracy
• Ability to handle sensitive and confidential information
• Proficiency in office systems and scheduling platforms
  
  Work environment involves minimal physical risks and primarily consists of an office setting with regular interaction with students and staff.
  
  Confidentiality: This position works with sensitive and confidential student information and must adhere to all university policies and privacy guidelines, including HIPAA where applicable.