Application Support Specialist, Lead
Atlanta, Georgia, United States
Job Description
Description:
Application Support Specialist, Lead
Georgia State University
Instructional Innovation and Technology
Application Solutions
Why Work at Georgia State University (GSU)?
Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.
Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU's vibrant culture, career growth opportunities, comprehensive benefits, and core values-respect, integrity, collaboration, and accountability-make it an employer of choice within the University System of Georgia.
What Makes GSU a Great Place to Work?
• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A knowledge-sharing organization that collaborates with various partners.
Why join our team in the Instructional Innovation and Technology (IIT) Division?
The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here's what makes IIT a great place to work:
• Opportunities for professional development and career advancement
• Access to cutting-edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work
Position Overview:
Georgia State University's Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation. The ideal candidate will have strong experience as a Microsoft 365 Administrator.
NOTE: This role requires on-site work. Remote or hybrid work options are not available.
Key Responsibilities
The scope of responsibilities for this position will include but is not limited to the following essential duties:
Leadership
Train and guide student assistants and junior staff; assign work and support evaluations.
Application Support
Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.
Project Management
Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.
Communication
Maintain regular communication with management, customers, and team members.
System Configuration and Scripting
Configure systems and develop script to support application functionality, including testing, debugging, and documentation.
Requirements and Systems Analysis
Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.
Version and Configuration Control
Provide version control and configuration control for software supported by the team, as needed.
Application Deadline: Applications must be submitted by May 6, 2026 (subject to change without notice).
Disclaimer:
This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.
As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.
Qualifications:
Minimum Hiring Qualifications:
Bachelor's degree and three years of related experience; or a combination of education and related experience.
Preferred Hiring Qualifications:
Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:
• Proficiency in providing Tier 2 support for collaboration tools such as Send-A-File, Listserv, Adobe Sign, Power BI, Sharepoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, OneDrive and other Microsoft 365 applications, and Google Workspace.
• Experience defining objectives through research and fact-finding.
Application Support Specialist, Lead
Georgia State University
Instructional Innovation and Technology
Application Solutions
Why Work at Georgia State University (GSU)?
Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.
Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU's vibrant culture, career growth opportunities, comprehensive benefits, and core values-respect, integrity, collaboration, and accountability-make it an employer of choice within the University System of Georgia.
What Makes GSU a Great Place to Work?
• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A knowledge-sharing organization that collaborates with various partners.
Why join our team in the Instructional Innovation and Technology (IIT) Division?
The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here's what makes IIT a great place to work:
• Opportunities for professional development and career advancement
• Access to cutting-edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work
Position Overview:
Georgia State University's Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation. The ideal candidate will have strong experience as a Microsoft 365 Administrator.
NOTE: This role requires on-site work. Remote or hybrid work options are not available.
Key Responsibilities
The scope of responsibilities for this position will include but is not limited to the following essential duties:
Leadership
Train and guide student assistants and junior staff; assign work and support evaluations.
Application Support
Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.
Project Management
Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.
Communication
Maintain regular communication with management, customers, and team members.
System Configuration and Scripting
Configure systems and develop script to support application functionality, including testing, debugging, and documentation.
Requirements and Systems Analysis
Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.
Version and Configuration Control
Provide version control and configuration control for software supported by the team, as needed.
Application Deadline: Applications must be submitted by May 6, 2026 (subject to change without notice).
Disclaimer:
This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.
As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.
Qualifications:
Minimum Hiring Qualifications:
Bachelor's degree and three years of related experience; or a combination of education and related experience.
Preferred Hiring Qualifications:
Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:
• Proficiency in providing Tier 2 support for collaboration tools such as Send-A-File, Listserv, Adobe Sign, Power BI, Sharepoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, OneDrive and other Microsoft 365 applications, and Google Workspace.
• Experience defining objectives through research and fact-finding.
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