Job Summary

The Bakery Lead provides exemplary customer service by greeting customers in the department and ensuring they are able to locate the products they are looking for. Bakery Leads are also expected to have sufficient knowledge to answer questions and make suggestions to our customers.To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

• Experience Required: Retail work experience or Store Leader recommendation. Baking and decorating experience
• Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer or other similar role; Successful performance as an in-store champion (e.g., safety, service, wellness) or similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Provide exemplary customer service by greeting customers in the department and ensuring they are able to locate the products they are looking for.
• Have sufficient knowledge to answer questions and make suggestions to customers.
• Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
• Review production schedule to determine production requirements for a variety of baked goods for cake decorating preparation.
• Bake prepared and from-scratch products for the bakery cases and displays, review bakery label standards - rotating product and ensuring code dating procedures are followed and only the freshest products are available for sale.
• Assist in maintaining bakery backroom, cooler and freezer efficiency by unloading deliveries.
• Manage inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements and maximize profits.
• Accurately record special orders on bakery products to ensure the customer is delighted with the finished product.
• Understand and adhere to the Collective Bargaining Agreement.
• Pull out dates, scan stale items into the appropriate system and track shrink.
• Maintain opening and closing department standards (as far as setup and breakdown), as well as daily operational conditions.
• Receive food ingredients and supplies from the dry, frozen and packaging storage areas as required for daily operation.