Position description

Category

Sales & Marketing - Sales

Job Title

Business Analyst

Company Details

Septodont is a leading manufacturer of dental pharmaceuticals and medical devices. The French-based company employs over 2,000+ people globally. We have six manufacturing plants in France, India, North and South America, and an international distribution network that is dedicated to serving the needs of dental professionals in more than 150 countries. Our North American operations have facilities in Ontario, Montreal, and Pennsylvania. It also has Latin American operations with facilities in Brazil and Colombia.

We have an opportunity for a Business Analyst.

Job Summary

The Business Analyst will play a critical role in managing and optimizing data and business processes across key enterprise systems. This position assists in loading and reporting customer data files into Salesforce.com to ensure accurate and timely information for business operations. Additionally, the Business Analyst will assist in developing, documenting, and improving business processes related to ERP systems, supporting the organization's transition from Microsoft Dynamics to SAP. The role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to align technology solutions with business objectives.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

• Load, validate, and maintain customer data in Salesforce.com
  • Manage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards.
• Develop and deliver Salesforce reports and dashboards.
  • Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness.
• Design, document, and optimize ERP business processes.
  • Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report.
• Participate in transitioning activities from Microsoft Dynamics to SAP
  • Coordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners.
• Create and maintain high-quality process and system documentation.
  • Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories.
• Partner with cross-functional teams to align technology with business goals
  • Collaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria.
• Enable users through training and support
  • Develop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows.

Qualifications

EDUCATION/EXPERIENCE

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum 2 years of experience in sales, business, marketing, or financial analysis.
• Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferred.
• Additional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus.

SKILLS/ABILITIES

• Data Management & Analysis
  • Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel.
• ERP Systems Expertise
  • Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support.
• Business Process Documentation
  • Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams.
• Communication & Collaboration
  • Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT.

What We Offer:

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

Starting at approximately $62,000.00 USD with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support.

Septodont is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law, and providing equal opportunities in all aspects of employment. We encourage all qualified individuals to apply and join us in building a culture of equity and respect. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected] .

Contract type

Permanent

Candidate criteria

Minimum level of education required

2- College

Minimum level of experience required

Less than 2 years

Position location

Job location

North America, USA, Lancaster, PA