The Business Operations Project Manager is a central operator responsible for building, managing, and scaling how project work gets executed across BrightStream. This role is anchored in leading the end-to-end customer implementation and onboarding program, while also driving cross-functional initiatives that create structure, alignment, and accountability across the business. This individual will not perform technical implementation or deliver training directly. Instead, they will own the orchestration of complex, multi-team efforts, ensuring that all projects, especially customer onboardings, are executed against clearly defined goals, timelines, and success metrics established during the sales process. This role is critical to bringing order, visibility, and repeatability to a fast-growing environment. The ideal candidate thrives in ambiguity, builds systems from scratch, and operates as the connective layer across commercial, technical, product, and support teams.

What the Business Operations Project Manager does each day:

• Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
• Capture customer goals, KPIs, and expectations and translate them into structured project plans
• Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
• Drive consistent, scalable onboarding execution while adapting to customer-specific needs
• Ensure on-time, high-quality delivery through strong cross-functional accountability
• Serve as program manager across multiple initiatives, with implementations as the core priority
• Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
• Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
• Run status updates, stakeholder communications, and execution reviews
• Ensure clarity on ownership, progress, and blockers
• Proactively identify and resolve risks, gaps, and misalignment
• Oversee technical implementations without hands-on execution through technical project plan with timeline
• Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
• Act as the central point of coordination and escalation across technical teams
• Ensure delivery aligns to scope, timelines, and success metrics
• Coordinate scheduling, milestones, and completion criteria
• Ensure full participation across customer stakeholders
• Manage delivery through internal trainers and SMEs (no direct training)
• Track training completion, readiness, and adoption
• Ensure customers are prepared for go-live and early success

Our Most Successful Business Operations Project Manager has / is:

• Ability to manage multiple priorities while maintaining clarity and accountability
• Analytical mindset with the ability to track and measure program performance and outcomes
• Demonstrated ability to build and implement processes, project frameworks, and operational structure
• Experience coordinating cross-functional teams in fast-paced environments
• Excellent communication skills - both verbal and written - with the ability to explain technical concepts clearly
• Strong presentation and facilitation skills, with the ability to engage audiences at all levels
• Customer-centric mindset with a passion for helping clients achieve success

Minimum Requirements for this Role:

• Bachelor's degree in Information Systems, Computer Science, Education or related field
• 5+ years of experience in technical project management or software implementations
• Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
• Background working in early-stage or high-growth environments
• Experience establishing PMO, onboarding, or operational frameworks from scratch
• Proven experience managing customer onboarding, implementations, or SaaS delivery programs
• Experience overseeing technical implementations (as a project/program manager, not hands-on)
• Experience in healthcare technology, SaaS, or data-driven platforms
• 18+ years of age
• Able to successfully complete a drug and background check
• Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas

Any of the Following Will Give You an Edge:

• Background in healthcare, IT or pharmacy operations preferred

Benefits of Working at Quva:

• Comprehensive health and wellness benefits including medical, dental and vision
• 401k retirement program with company match
• 22 paid days off plus 8 paid holidays per year
• National, industry-leading high growth company with future career advancement opportunities

About Quva:

Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care.

Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is "at will."

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