The Claims Support Coordinator (Verification) is responsible for ensuring all workers' compensation and no fault auto claim information is collected, confirmed and documented accurately and in a timely manner to meet or exceed the team production goals. This position demands strong communication skills, quality customer service, heavy telephone interaction, problem solving skills and strong attention to detail.

What You'll Do

• Validation of claim data to ensure accuracy on all claims entered into the system prior to invoices being generated

• Contacts insurance carriers to confirm and obtain information in a timely fashion

• Investigates claims in order to obtain missing claim data

• Documents all communication with insurance carriers, physicians, law firms and patients in the approved format

• Always possesses a positive and professional attitude

• Demonstrates a thorough understanding of workers compensation and no-fault auto claims

• Serves as a liaison between departments and outside parties to ensure that customers receive their medication in a timely manner

• Consistent awareness and comprehension of policy/procedure changes

• Communicates effectively and articulates ideas verbally and in writing

• Accountable for actions and decisions demonstrated in daily tasks

• Maintains or exceeds the expected productivity and quality

• Notifies Supervisor of insurance changes and trends

• Special projects as delegated by Supervisor/other duties as assigned

What You'll Need to Succeed

• Associates Degree or equivalent experience

• 1-2 years in a supportive office role

• Basic knowledge of medical terminology preferred

• Excellent customer service skills

• Independent problem solver

• Detail oriented

• Modern office procedures and methods including computer equipment and supporting applications

Why You'll Love Working at IWP

Our culture is built on our ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment. These values guide how we support our patients - and how we support each other.

We offer:

• Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
• Tuition reimbursement and an internal-first job posting philosophy to support career growth
• Onsite fitness center, free parking, and a competitive benefits package
• A positive, inclusive environment where employees feel valued, supported, and empowered

Make a Difference with IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers' compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it's the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you'd like to be part of, we'd love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $22 - $25/hr.

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.