Description:

Customer Service Specialist II

Student Success

University Advisement Center

We are seeking to recruit multiple Customer Services Specialist II positions to provide exceptional front-line customer service and administrative support to students, faculty, staff, and visitors. The Customer Services Specialist II serves as a key member of the University Advisement Center team and plays a critical role in supporting student success by coordinating office operations, managing communications, assisting with student processes, and contributing to a welcoming, efficient, and student-centered environment. A successful candidate for this position must demonstrate strong customer service skills, attention to detail, organizational abilities, and the capacity to effectively manage multiple priorities in a fast-paced environment.

WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT PLACE?

Would you be interested in attending an award-winning research university for free? Our Tuition Assistance Program lets employees take classes for free. At Georgia State University, we emphasize work-life balance. With excellent benefits, competitive pay, and an exciting location, Georgia State University could be the place for you.

Georgia State offers competitive pay and benefits including:

• Paid Leave Time

• Comprehensive Health, Dental, and Vision Insurance Coverage

• 403(b) and Pension Plans

And that's not all; visit our benefits page at: http://www.gsu.edu/hr/benefits/index.html

HERE IS WHAT YOU WILL DO

• Serve as the primary point of contact for students, faculty, staff, parents, and visitors seeking information and assistance.

• Provide information regarding university policies, procedures, academic forms, advisement services, and campus resources.

• Coordinate incoming and outgoing phone communications and respond to general inquiries.

• Schedule appointments and assist with front desk operations for advising staff.

• Maintain office supply inventory and coordinate purchasing requests as needed.

• Coordinate conference room usage and maintain shared office spaces.

• Ensure accuracy and confidentiality of student records in accordance with university policies.
• Collaborate with UAC staff and university partners to improve operational efficiency and service delivery.

• Perform other related duties as assigned.

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Requirements:

• High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Hiring Requirements:

• Experience working in higher education, student affairs, enrollment management, academic advising, or other student-facing environments.
• Experience providing customer service in a fast-paced office setting.
• Experience supervising student workers, temporary staff, or volunteers.
• Experience coordinating schedules, maintaining records, and preparing reports.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Experience working with student information systems, appointment scheduling platforms, or related technologies.
• Excellent oral and written communication skills.
• Strong organizational, problem-solving, and interpersonal skills.
• Demonstrated ability to follow up on issues through resolution while maintaining a high level of customer service.