POSITION DETAILS

Position Title:

Financial Operations Coordinator

Reports To:

Sr. Manager, Financial Operations

Location:

Alpharetta, GA

Hiring Manager:

Brittany Eastwood

POSITION OVERVIEW

The Financial Operations Coordinator supports financial processes related to customer account management. Core responsibilities include processing chargebacks, returns, and claims, ensuring accuracy and timely resolution of customer account issues. The position also supports certain Accounts Receivable activities including credit and invoice distribution as well as responding to customer financial inquiries.

This role reports to the Senior Manager of Financial Operations. Will work closely with cross-functional teams and external customers across all levels of the organization to support Sales, Finance, and Customer Service within the Branded and Generic business units.

The ideal candidate is a self-motivated, detail-oriented professional who works independently with minimal supervision. They demonstrate sound judgment in escalating issues and seeking guidance when appropriate.

KEY RESPONSIBILITIES

• Processing chargebacks, returns, and Sales claims; as well as posting necessary credit and debit memos to ensure accuracy, completeness, and timely resolutions

• Communicate price notifications to internal and external stakeholders

• Distribute credits/invoices and support Accounts Receivable activities

• Respond to customer financial account inquiries, providing timely and professional follow-up to ensure a positive customer experience

• Coordinate with cross-functional teams including Sales, Customer Service, Finance, and Supply Chain to support customer account activities and resolve issues efficiently

• Utilize ERP systems, specifically SAP, and navigate multiple systems and platforms as required to support daily operations

• Identify opportunities to streamline operational processes and improve workflow efficiency, contributing to continuous improvement initiatives

EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred; equivalent work experience will be considered

• 1-2 years of experience in finance or accounts receivable, with experience in chargebacks and returns processing preferred

• Pharmaceutical industry experience preferred

• SAP experience preferred, with the ability to quickly learn and navigate multiple systems and platforms

• Proficiency in Microsoft Office Suite, particularly Excel

• Strong attention to detail, organizational skills, and problem-solving ability

• Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external customers

• Self-motivated and able to work independently with minimal supervision while collaborating effectively across all levels of the organization