LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions. 

Job Summary:

The Investigator Support Services Specialist I is responsible for sample management activities for samples arriving at the LabConnect Johnson City facility. The ISS Specialist Tier I will perform tasks in support of receiving specimens for storage, onsite processing, or shipment to partner laboratories or other facilities. The ISS Specialist Tier I will work closely with the Sample Processing Services (SPS) and Biorepository Services (BRS) for sample handling. The ISS Specialist Tier I will also communicate with other departments such as Client Services, Sample Tracking Services, and Clinical Trial Materials (CTM) to ensure the timely and accurate handling of samples.

Essential Duties and Other Responsibilities:

• Sample receipt and Breakdown of kits received
• Requisition registration
• Sample accessioning
• Receive samples in from partner laboratories
• Issue queries
• Prepare samples for courier pick-up as a backup shipper
• Prepare samples for shipment as a backup shipper
• Document end of day checks and other checklists as required by assignment
• Knowledge of Good Documentation Practice (GDP)
• 6 hours of continuing education per year
• Basic Problem Resolution (transferring requisitions and relabeling samples)
• Other duties as designated

Education/Experience:

• High school diploma or general education degree (GED)
• Must possess excellent organizational and interpersonal skills, be highly adaptive and customer service experience is required. 
• Must have excellent organizational and interpersonal skills.
• Preferred: One to three months related experience and/or training; or equivalent combination of education and experience. 
• Laboratory work experience preferred.

Job Hours and Physical Demands:

• Tuesday - Saturday, 9:30am - 6:00pm
• Overtime is common, as we work until the samples are all processed
• Generally sitting a desk working on a computer, but may require the ability to stand and move around as well as lift up to 50 lbs
• Exposure to dry ice and cold. Must handle biological samples