PRIMARY PURPOSE:

Responsible for deploying, troubleshooting, and managing hardware and software systems according to company policies. Provide tier 1 helpdesk support for all employees. Purchase, organize, and obsolete IT Inventory assets.

AN IDEAL CANDIDATE WILL:

• Possess a good understanding of servers and desktop hardware, network switches, and mobile devices.
• Have 2+ years of experience working in IT or related technical fields.
• Have experience with cable-management, rack mounting, and splicing patch cables.
• Be meticulous in cataloging, organizing, and managing IT inventory.
• Love technology and be self-motivated to continuously learn and implement new tools and systems.

MAJOR DUTIES AND RESPONSIBILITIES:

• Order, receive and catalog parts and equipment.
• Full ownership of maintaining spare IT inventory and asset management.
• Assist users with IT issues like resetting password, printer cartridge replacement, monitor issues, etc.
• Install and/or replace IT equipment like laptops, desktops, switches, VOIP phones, UPS, Raspberry Pis.
• Configure and deploy mobile phones, tablets as per company policy.
• Escalate user issues to IT tech support / managers as needed.
• First contact IT support for walk-ins, Teams messages, and primary ownership of ticket queue.
• This position is in a 24/7 manufacturing environment and will maintain 5 x 8-hour workdays. The regularly scheduled days will be Monday - Friday, with weekends, after hours and possible holidays required for project completion.

QUALIFICATIONS:

1. Required
   • Outstanding skills in organizing and managing inventory storage.
   • Excellent analytical and problem-solving ability.
   • High level of integrity and ability to handle confidential information.
   • High-school degree or GED equivalent.
   • Good customer service skills to work with users at all levels of technical aptitude.
   • Ability to self-start and work independently on time-sensitive projects with little direct supervision.
   • Willingness to learn and grow within the company.
2. Preferred Additional
   
   • Excellent written and verbal communication and presentation skills.
   • IT Courses or Certifications (Microsoft, Cisco etc.)