IT Support Technician - Temp 6-month contract

Department: Information Technology

Employment Type: Temporary

Location: Burlington, MA

Compensation: $31.00 - $34.00 / hour

Description

The IT Support Technician provides onsite support for employees at the Burlington office and filed personnel. This role resolves day-to-day hardware, software, account, printer, phone, and conference room issues; prepares and deploys devices; and tracks requests through the company's in-house web-based ticketing system.

Key Responsibilities

• Respond to employee requests, prioritize tickets, document work, and follow issues through to resolution or escalation.
• Troubleshoot Windows laptops, Outlook, Teams, printers, basic conference room hardware, and desk setups, both in person and through remote support tools.
• Prepare and deploy laptops and iPhones, including device setup and enrollment through Microsoft Intune.
• Provision and deprovision user accounts in Microsoft Entra ID as part of onboarding and offboarding; complete approved group, license, and web portal access changes.
• Set up employee workstations, maintain laptops, coordinate hardware orders and requests, and keep device inventory accurate.
• Provide routine support involving Exchange, SharePoint administration, and PaperCut Hive within assigned access and procedures.

Skills, Knowledge & Expertise

• Hands-on experience with Microsoft Entra ID user account provisioning and group management is required.
• One (1) to three (3) years of helpdesk experience preferred; candidates with relevant hands-on experience and a strong work ethic are encouraged to apply.
• Ability to troubleshoot Windows devices and common Microsoft 365 user issues, communicate clearly with employees, and keep accurate ticket notes.
• Organized, dependable, and comfortable learning company-specific systems and processes.
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• Good knowledge of internet security and data privacy principles
• Good interpersonal skills
• Experience with Microsoft Intune and ScreenConnect is preferred, but is not required.