Description:

IT Support Technician (Temp)

RCB College Technology Services

Georgia State University

This position is Part-time, 29 hours per week

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

WHAT MAKES RCB College Technology Services A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The IT Support Technician provides direct support for classroom technology, audio-visual (AV) systems, and event technology within the Robinson College of Business. This role emphasizes hands-on assistance for faculty, staff, and students during instructional sessions and college events, ensuring seamless operation of AV and classroom equipment. Ancillary responsibilities include Tier II support for computers and related technology.

• Classroom, AV, and Event Support
• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Classroom, AV, and Event Support
• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Classroom, AV, and Event Support
• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Additional Duties
• Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.
• Provide basic printer support (local and network).
• Support for digital signage hardware and platform.
• Resolve network-based access issues (wired and wireless).
• Use the ServiceNow platform to manage and resolve service tickets.
• Schedule appointments and follow up to ensure customer satisfaction.
• Move, set up, and break down equipment and peripherals as needed.
• Perform other duties as assigned to support the college's technology needs.

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Hiring Qualifications:

• Bachelor's degree and two years of related experience, or a combination of education and related experience

Preferred Hiring Qualifications:

• Experience with enterprise tools (Active Directory, Office 365).
• Familiarity with cloud-based services and remote support tools.
• Experience supporting technology in higher education and instructional environments.
• Strong customer service skills, especially in high-visibility classroom and event settings.
• Willingness to learn new, innovative AV and instructional technologies.
• Proficiency in PC and Mac environments.
• Effective written and oral communication skills.
• Problem-solving mindset; ability to work independently and as part of a team.