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Job Posting Title

IT Support & Workplace Operations LeadJob Description

The Lead IT & Workplace Operations is responsible for delivering high-touch, white-glove technology, audiovisual, workplace operations, and security support for the New York office. This role ensures a seamless onsite experience for employees, visitors, and executive leadership by providing reliable desktop and executive IT support, managing AV systems for meetings and events, maintaining office readiness and amenities, and ensuring secure access to the workplace. This position serves as a trusted, onsite point of contact for Executive Committee (EC) and Executive Leadership Team (ELT) members, including direct support for the CEO, and plays a critical role in ensuring the office environment is professional, secure, and fully operational at all times.

Responsibilities

• Provide white-glove desktop support to executive leadership (including CEO) on laptops, software, printers, tablets, and personal mobile devices, both onsite and remotely
• Resolve incidents and service requests in alignment with Desktop Support standards and SLAs
• Ensure all end-user equipment-including docking stations, monitors, and peripherals-are fully functional and optimized
• Provide proactive and real-time AV support including setup, testing, troubleshooting, and in-meeting assistance
• Support meetings and events with AV readiness and presentation materials to ensure a seamless user experience
• Maintain day-to-day operational readiness of the office, including equipment, shared spaces, and workplace amenities
• Support onsite events, vendors, catering, and workspace setup in partnership with Real Estate and event teams
• Manage workplace services including office organization, appliance maintenance, light assembly, and meeting support logistics
• Oversee physical security and access management, including visitor registration, badging, vendor supervision, and safety equipment readiness (first aid/AED)
• Other duties as assigned

Minimum Qualifications

• High school diploma from an accredited school or equivalent GED

• 4 years of experience in IT desktop support, workplace technology support, or a related role providing hands on technical assistance in a corporate office environment

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Excellent customer service skills
• Ability to adapt to changing demands in a high stress environment
• Strong written and verbal communication skills
• Excellent interpersonal and time management skills
• Ability to collaborate with cross-functional teams such as IT, Facilities, Security, and External Vendors

Preferred Qualifications

• Prior experience in a regulated environment such as healthcare or financial services
• Demonstrated experience delivering white-glove or executive-level IT support, including direct support for senior leaders or executives
• Practical experience supporting Windows and/or macOS laptops, mobile devices, peripherals, and common collaboration tools (e.g. Microsoft Teams Rooms)
• Hands-on experience managing or supporting office operations, facilities coordination, or workplace services (e.g., inventory management, vendors, catering, technical meeting preparation, or space readiness)

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job

Potential pay for this position ranges from $31.73 - $50.96 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.