What You'll Do

• Support manufacturing by troubleshooting and resolving hardware, software, and network issues that impact production.

• Maintain production broadcast systems, error-proofing systems, customer communication interfaces, scanners, printers, and associated hardware.

• Install, configure, maintain, and upgrade desktops, laptops, mobile devices, printers, and peripheral equipment.

• Monitor and maintain network connectivity, switches, routers, wireless devices, and server infrastructure.

• Maintain backup hardware, software, and disaster recovery documentation for production systems.

• Support preventative maintenance activities to maximize equipment reliability and minimize downtime.

• Partner with vendors and corporate IT on system implementations, upgrades, and troubleshooting.

• Maintain system documentation, asset inventories, and technical procedures.

• Support continuous improvement, automation, and technology enhancement initiatives.

• Monitor IT security, user access, and system integrity while maintaining confidential information.

• Document support activities and ensure timely resolution of service requests.

• Follow all company safety policies and support emergency response procedures.

Who You Are

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.

• 1-2 years of IT support experience, preferably within a manufacturing or industrial environment.

• Experience supporting Windows operating systems, Microsoft Office, Active Directory, TCP/IP networking, printers, scanners, switches, routers, and wireless infrastructure.

• Familiarity with SQL, ERP/MES systems, production broadcast systems, or manufacturing technologies is preferred.

• Strong troubleshooting and analytical problem-solving skills.

• Excellent communication and customer service skills with the ability to support employees at all levels.

• Ability to prioritize multiple tasks in a fast-paced production environment.

• Demonstrated ability to maintain confidential information and exercise sound judgment.

• Experience supporting Just-in-Time (JIT) manufacturing operations is preferred.

Health, Safety, Physical & Travel Requirements

• Ability to work throughout a manufacturing environment, including standing, walking, bending, climbing ladders, and occasionally lifting up to 40 pounds.

• Ability to safely work around production equipment while wearing required PPE.

• Ability to respond quickly to production-related technical issues.

• Flexibility to work overtime, weekends, or off-shift hours when required to support business operations.

• Occasional travel (up to 10%) may be required for training, project support, or assistance at other Emotiv locations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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