GENERAL SUMMARY: Responsible for the management of multiple Ambulatory Business Operations offices in a geographic region and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data driven management, and computer and telephone systems. Monitors supervisors; coaches and develops supervisors. Ensures appropriate supervisory coverage for the patient volume at multiple clinics. Assists Director with the implementation of organizational initiatives. May serve as subject matter expert for the Business Office in service excellence, registration, new hire and continuous training, or data analysis.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Healthcare Administration, Business, or a related field, OR Eight (8) years of front desk registration leadership experience.
• Two (2) years of supervisory experience or coordinating the work of others.
• Proficient in all aspects of World Class Service Excellence: Chief First Impression Officer, AIDET, Service Recovery (HEART).
• Proficient in Epic EHR or equivalent electronic health record (EHR) systems.
• Demonstrated ability to work with detailed information.
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.