Patient Engagement Specialist
Scottsdale, Arizona, United States
Job Description
Description
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Greet all patients warmly upon arrival and assist with check-in, ensuring a seamless and reassuring entry into care.
- Provide clear, accessible information about their scheduled exam and what to expect during and after their appointment.
- Educate patients on SimonMed's AI-enhanced digital health programs (e.g., PBCD) elective and recommended screenings.
- Review records in advance and/or after the exam, explain supplementary screenings and schedule the relevant exams for the patient.
- Help patients acquire the necessary paperwork from their provider for easy processing. Answer questions and support patients with enrollment to our digital health programs and
platform. - Support patients in understanding pricing and coverage of digital health programs and elective screenings.
- Collect payments and ensure appropriate documentation for program enrollment.
- Act as a liaison between site operations and the Marketing team to share qualitative feedback from patients and staff on how to improve programs and patient experience.
- Provide on-the-ground insight into what messaging and programs are resonating, and what barriers or confusion exist.
- Ensure patient experience and marketing materials are up to date and presented appropriately
- Champion the launch of new services and campaigns on-site.
- Ensure frontline staff are aware of current offerings and have access to the latest educational materials.
Qualifications:
- 2+ years of experience in customer service, healthcare, hospitality, or patient-facing roles
- Strong communication skills and a naturally warm, empathetic presence
- Comfortable learning/discussing medical and technical offerings in plain language
- Ability to manage multiple tasks in a fast-paced, clinical setting
- Experience with point-of-sale systems or payment collection is a plus
- Bilingual abilities a strong asset
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