Job Description

The Patient Financial Counselor works with patients and guarantors to accept and collect payments; makes payment arrangements based on policies and procedures and the patient's ability to pay; provides financial assistance options for self-pay, assist patients with cost estimates, and to collaborate with payers to ensure patient financial coverage; explains financial information, determines prospective patients' ability to pay, provides education on free health care and Medicaid; educates patients on their financial obligations to the facility, and follows up with patients and other parties to ensure accuracy and completeness of the information.

Typical Schedule

Full-time Monday thru Friday - daytime hours

Qualifications

• High School Diploma or equivalent, required.
• Experience in a clinic and/or hospital setting, preferred.
• Experience in working with insurance posting, collections, and patient payments, preferred.
• Customer service experience, preferred.

Responsibilities include:

• Answers incoming phone calls to Patient Financial Services.
• Assists patients and resolve billing issues. Identifies and monitors delinquent accounts.
• Obtains payment for all charges by following up with patient using various methods of communication.
• Sets up payment plans with patients. Forwards non-responsive accounts to collections.
• Remains up-to-date and knowledgeable about collections and insurance information through seminars and insurance bulletins or websites.
• Monitors age of accounts. Obtains payment for all charges by making phone calls and sending letters or statements.
• Maintains accurate records.
• Completes estate filing and follows up on bankruptcy.
• Reviews, reconciles, investigates and resolves account discrepancies. Determines refunds if applicable.

Knowledge, Skills & Abilities

• Demonstrates OMC's behavioral standards and values in daily work.
• Knowledge of collections, collection laws, policies and procedures.
• Understanding of healthcare billing and reimbursement practices.
• Knowledge of patient registration and scheduling.
• Knowledge of medical terminology and health insurance.
• Strong verbal, written and interpersonal skills.
• Problem-solving.
• Taking initiative.
• Developing and maintaining effective relationships with partners inside and outside the organization.
• Examine documents for accuracy and completeness.
• Demonstrate ability to deal diplomatically and calmly under stress.
• Plan, organize and multitask.
• Work independently and as part of a team.
• Work cooperatively and respectfully with others.
• Ability to handle confidential information with discretion.
• Ability to listen to patients' concerns and access resources to help them.