The Patient Financial Services Specialist is responsible for managing patient financial services, processing expense certifications, recording payments, maintaining effective communication with patients, and supporting key accounts receivable processes.

Responsibilities:
• Prepare and submit expense certifications for dispensed medications.
• Collect financial, demographic, and insurance information required for certifications.
• Prepare and send medication quotes to patients.
• Contact patients to perform collection activities.
• Review accounts receivable on a monthly basis and document actions taken.
• Record and reconcile deductible payments.
• Update payment agreements and follow up on due dates.
• Prepare and send receipts for payments made by patients.
• Manage and file departmental correspondence.
• Maintain effective communication with patients to address questions, pending payments, or received payments.
• Handle patient requests referred by other departments as needed.
• Comply with applicable laws and regulations, including HIPAA, as well as state and federal requirements.
• Protect the confidential information of patients and the pharmacy.

Requirements:
• Associate's degree in Medical Billing and Coding, Health Services Administration, Medical Administrative Assistant, Medical Records, or related fields in the healthcare area.
• Intermediate to advanced proficiency in Microsoft Office and billing systems.
• Experience in customer/patient service.

***Equal Opportunity Employer M/F/V/D***