Patient Experience Registered Nurse (RN)

Wilmington Fertility Center | IVI RMA North America - Wilmington, NC
Full-Time | Onsite | Monday-Friday, 8:00 AM - 4:00 PM, Occasional Weekends

Position Summary

The Wilmington Fertility Center | IVI RMA North America is seeking a compassionate and patient-focused Registered Nurse (RN) to join our Wilmington, NC team. This role is integral to enhancing the patient experience, improving clinical workflow efficiency, and supporting overall practice growth.

The Patient Experience RN serves as a key member of the care team, guiding fertility patients through every step of their journey. This role combines clinical expertise with patient education and care coordination to ensure an exceptional, supportive, and seamless experience.

Key Responsibilities

Patient Care & Coordination

• Coordinate care, treatment, and ongoing management of fertility patients
• Implement provider-directed diagnostic and treatment plans
• Review medical records, lab results, and ensure accurate EMR documentation
• Communicate test results and provide clear patient instructions in a timely manner
• Maintain accurate, thorough, and timely patient documentation

Patient Experience & Education

• Educate patients and partners on testing, treatment options, and clinical processes
• Set clear expectations throughout the fertility journey
• Provide compassionate emotional and psychological support
• Anticipate patient concerns, answer questions, and foster a supportive environment

Clinical Support

• Perform nursing interventions and procedures to support patient safety and care
• Assist providers with in-office procedures, OR, Pre Op, and PACU as needed
• Follow established clinical workflows, policies, and best practice guidelines
• Cross-cover

Team Collaboration & Development

• Collaborate effectively with providers and interdisciplinary teams
• Support onboarding, training, and mentorship of nursing staff
• Promote a positive, collaborative, and patient-centered work environment

Qualifications

Education & Licensure

• Active Registered Nurse (RN) license (required)
• Bachelor of Science in Nursing (BSN) - preferred
• BLS and/or ACLS certification - preferred

Experience

• Minimum 2 years of nursing experience - preferred
• Prior experience in women's health or fertility - preferred
• Ability to work occasional weekends, holidays, and evenings as needed

Technical Skills

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with Electronic Medical Records (EMR) systems

Why Join Us?

This role was created to strengthen patient care delivery and support a growing practice. With a small but dedicated team in Wilmington, this position offers the opportunity to make a meaningful impact on both patient experience and clinical operations.

Benefits

IVI-RMA offers a comprehensive benefits package for employees working 30+ hours per week:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Company-paid life insurance, long-term disability, and AD&D
• Flexible spending accounts
• Employee assistance program
• Tuition reimbursement

About IVIRMA Global

IVIRMA is the world's largest group dedicated exclusively to Assisted Reproductive Technology. Beyond providing exceptional fertility care, IVIRMA is committed to advancing reproductive medicine through innovation, research, and science.

Learn more:
https://rmanetwork.com/
https://www.ivirma.com/

Equal Opportunity Employer

IVIRMA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected status.

Full-Time | Onsite | Monday-Friday, 8:00 AM - 4:00 PM, Occasional Weekends