Job Description

Overview

The Reimbursement Specialists Patient Accounts resolves billing related inquiries from patients, providers, and other internal customers through inbound calls.

Responsibility

1. Engage with patients through various communication channels including telephone, email, and live chat, while also providing support to clinicians, insurers, and the management team to facilitate prompt account collections.
2. Work aged accounts, researching and reconciling credit balance accounts and processing adjustments as needed.
3. Review patient insurance coverage for genetic testing.
4. Document activities appropriately in process notes.
5. Participate in Quality Assurance plan.
6. Comply with applicable CLIA and HIPAA regulations.

Qualifications

1. High school diploma or GED equivalent required.
2. 1+ years of experience in customer service/call center, working in medical billing, health insurance, or collections preferred.
3. Excellent customer service and phone skills, with good problem solving and decision-making skills.
4. Excellent time management, organizational, communication, multitasking, and teamwork skills.
5. Insurance billing experience with working knowledge of ICD-10, CPT, and HCPCS coding preferred.
6. Bilingual English/Spanish preferred.

Physical Requirements

Lifting Requirements -light work or exerting up to 20 pounds of force frequently. Physical Requirements -stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

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About Us

Ready to transform the future of patient care through the power of genetics?

For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women's health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes.

What inspires us - and you - is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. you're ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at https://www.myriad.com and follow Myriad Genetics on LinkedIn.

We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [email protected].

Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with Myriad Genetics will come from our employees, whose e-mail addresses end with "@myriad.com."