Job Title: Salesforce System Administrator / Business Support
Location: WOODLAND HILLS (3 Days Onsite)/Remote is Possible
Duration: 6-12+ Months Contract

Must have Skills -
Salesforce Admin -8+ Yrs of Exp -
User Support -8+ Yrs of Exp -
Salesforce platform (Sales Cloud/Service Cloud preferred, Health Cloud)-5+ Yrs of Exp -
Ticketing/support systems and incident management -5+ Yrs of Exp -

Note: This SO has been created for the role of a Salesforce tester with 6+ years of experience

Job Title: Salesforce System Administrator / Business Support
Experience 8+ years of experience in Salesforce Administration, user support, or business support roles.

Role Overview:
We are looking for a Salesforce System Administrator / Business Support professional with strong communication and user support experience. The role is focused on enabling business users, providing day-to-day Salesforce support, and ensuring smooth system operations while acting as a bridge between business stakeholders and technical teams.

Key Responsibilities:
User Support & Business Enablement Act as the primary point of contact for business users for Salesforce-related queries and issues.
Provide timely support, troubleshooting, and resolution for user requests.
Guide users on system functionality and best practices to improve adoption.
Communication & Stakeholder Management Engage effectively with business stakeholders to understand requirements and challenges.
Communicate updates, issue status, and resolutions clearly to users and leadership teams.
Ensure high-quality user experience through proactive communication and support.
System Administration & Maintenance Manage user access, roles, profiles, and security settings in Salesforce.
Perform routine system administration tasks including data updates, validations, and monitoring.
Maintain data quality, system integrity, and compliance with internal standards.
Issue Management & Support Operations Resolve user issues through structured ticketing systems and support workflows.
Escalate complex issues to technical teams as required. Track and maintain logs of issues, resolutions, and improvements.
Training & Documentation Develop user guides, FAQs, and training materials to support business users.
Conduct onboarding sessions and periodic training for new and existing users.
Continuous Improvement Identify recurring issues and recommend process/system improvements.
Support enhancements and system changes based on business needs.
Contribute to improving overall user experience and system efficiency.

Required Skills & Qualifications:
Strong experience in Salesforce Administration or user support roles.
Excellent communication and stakeholder management skills (critical).
Proven ability to handle business user support and issue resolution.
Good understanding of Salesforce platform (Sales Cloud/Service Cloud preferred).
Experience with ticketing/support systems and incident management.
Strong problem-solving and analytical skills.