Description

The Senior Account Coordinator will be responsible for supporting the Account Management function to ensure client success.

Primary Responsibilities:

• Support account leads with management of all proposals and change orders in process. Includes
• Management of contracts in applicable systems and creating supplemental materials for any scheduled amendments (e.g. proposal, change order generation)
• Follow-ups with client on proposal approvals and Change Order sign-offs
• Monitoring project start dates and requesting At-Risk approval when appropriate
• Manage and support follow-up on overdue Invoices with clients
• Track contract expiration dates, manage study end dates in Jira, and support contract extension activities
• Maintaining internal client health reporting for the Account Management organization spanning financial performance, sales, delivery, support, quality, and client satisfaction.
• Maintaining and supporting standard KPI reporting for 4G Clinical accounts
• Assisting in tracking and performing internal follow-up on critical client communications such as maintenance or quality-event related communications

Secondary Responsibilities:

Support account leads with client governance materials, including:

• Creating client business/governance review presentations
• Creating client-specific metrics reports
• Documenting meeting notes and follow-up actions

Project Management Responsibilities include:

• Manage timeline adjustments and client expectations during the pre-assignment phase, specifically addressing shifts supporting the internal teams.
• Oversee the end-to-end project lifecycle for enterprise integrations, including the development of detailed project plan and reporting of plan to leadership.
• Monitor study timelines for all projects within a client to identify potential bottlenecks and ensure project milestones are met and ensure proper escalation are reported.

Requirements

The position requires a minimum of 2 years of experience in a Coordinator or Administrative position.

Education and/or Certification Requirements

Must possess a bachelor's degree in business administration or other relevant field or have equivalent experience.

Other Skills/Requirements

• Excellent written and verbal communication skills (must be able to communicate openly and objectively with the team)
• Excellent listening skills
• Must be results-oriented and maintain a positive work environment
• Motivation to work in a fast-paced and constantly changing environment.
• Strong interpersonal skills and integrity
• Excellent attention to detail and ability to work both independently and as part of a team.