7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Senior Director, Strategic Initiatives

Purpose

The Senior Manager, Strategic Initiatives drives end-to-end execution and scaling of innovation across Lines of Business (LOBs). This role ensures pilots mature into sustainable, enterprise-ready solutions; owns long-term internal implementation; optimizes workflow models to support new business processes; and manages strategic vendor relationships to enable delivery at scale. The leader partners cross-functionally with operations, product/technology, clinical or business SMEs, and LOB stakeholders to translate opportunities into measurable outcomes and lasting value.

Responsibilities

Scale & Sustain Strategic Pilots

• Leads the transition of pilots into full-scale implementations, establishing clear ownership, support models, SLAs, and change-management plans.
• Defines and maintains post-launch roadmaps and governance to ensure durability, performance, and continuous improvement of implemented solutions.

Partner Intake & Opportunity Assessment (LOB Innovation)

• Serves as the primary intake point for LOB partners; triage and assess innovation opportunities against strategic priorities, operational feasibility, regulatory/compliance needs, and ROI.
• Facilitates discovery, requirements definition, and solution design in partnership with business and technical stakeholders.

Workflow Model Design & Change Management

• Collaborates with LOBs to design and implement changes to workflow models that improve efficiency, quality, and customer/patient outcomes.
• Standardizes processes and documentation (process maps, SOPs, decision rules) to align with business and system requirements.

Platform / Systems Enablement

• Translates operational requirements into scalable system functionality and workflows; oversee end-to-end enhancements (requirements, documentation, testing, deployment).
• Leads user acceptance testing (UAT) and validation for tools and platforms supporting new programs and workflows.
• Acts as a liaison between implementation and project stakeholders to ensure timely completion of tasks and deliverables; track milestones, timelines, and KPIs using project management tools.
• Provides training, enablement, and mentorship to users and junior team members on new capabilities and enhancements.

Vendor Relationship Management

• Builds and manages long-term, strategic vendor partnerships; define performance standards, governance cadence, and joint roadmaps.
• Negotiates scope, SLAs, and contracts in collaboration with Procurement/Legal; monitor vendor performance and remediate risk.

Program / Portfolio Leadership

• Leads a portfolio of projects and enhancement requests from intake through delivery, ensuring alignment with organizational goals and LOB priorities.
• Establishes success metrics, dashboards, and feedback loops to drive accountability and continuous improvement.

Required Qualifications

• RPh or PharmD.
• Active and unrestricted Pharmacist licensure for Commonwealth of Pennsylvania.
• Strong understanding of specialty pharmacy operations and patient support services.
• Minimum of five (5) years of experience in a specialty or rare disease pharmacy setting.
• Strong understanding of specialty pharmacy workflows, including prior authorizations, REMS, cold chain, and patient services.
• Demonstrated ability to manage multiple projects and timelines effectively.
• Excellent communication, organizational, and problem-solving skills.
• Demonstrated success scaling pilots to enterprise-level solutions and owning long-term internal implementation.
• Strong experience with workflow design, change management, stakeholder engagement, and cross-functional delivery.
• Proven vendor management and negotiation skills, including performance governance and risk management.
• Excellent communication, facilitation, and problem-solving skills; ability to context-switch and manage multiple priorities in fast-paced environments.
• Proficient with Microsoft Office (Word, PowerPoint, Excel).

Preferred Qualifications

• Minimum of two (2) years of experience in implementation, project management, or clinical operations.
• Experience in highly regulated or complex service environments (e.g., healthcare, financial services, specialty operations).
• Exposure to enterprise platforms (e.g., ERP, CRM, workflow/fulfillment systems) and familiarity with SDLC practices, UAT, and release management.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.