The Senior Portfolio Director, Client Solutions is a highly experienced, strategic role with responsibility for leading a portfolio of programs/accounts for a sole client company, or a portfolio of business across different client companies. The Senior Portfolio Director applies expert knowledge of the market and products relevant to the assigned business, clients' strategic objectives, and expertise in scientific communications strategy and tactics for successful service delivery and business growth. This role has a focus on account oversight and strategy, client engagement, planning and resourcing, and business development within the assigned portfolio. The Senior Portfolio Director is also likely to have significant involvement in business development, within their Division, beyond the assigned portfolio. This role line manages Program Support and/or Account Management team members.

Responsibilities
• Apply expert understanding of: Client's overall strategic commercial/medical and communication objectives, and the healthcare market in which the client operates.
• Hands-on account lead on specified programs/accounts within assigned portfolio/Key Account, liaising directly with client on service delivery as appropriate.
• Lead best practice implementation across assigned portfolio or Division, proactively seeking insights from the wider business.
• Drive overarching strategic and tactical direction across assigned portfolio/Key Account, in collaboration with the relevant Scientific lead(s).
• Apply strategic understanding of client business to: provide expert client counsel, and recommend communication approaches for optimal support of the client's strategic objectives; potentially facilitate workshops, and manage delivery of high-value strategic projects.
• Serve as the client relationship owner on specified account(s) within the portfolio, developing Governing pharma regulations applicable to the portfolio and wider industry standards.
• Oversee activities of team(s) (in partnership with the relevant Scientific lead[s]) across assigned portfolio/Key Account (either directly or indirectly via oversight of other account management lead(s)), to ensure alignment with client and EPG objectives, and deployment of team members for optimal efficiency and quality of outputs, providing guidance and making decisions as necessary to ensure successful service delivery.
• Monitor client satisfaction with EPG service and delivery, and lead the internal team in addressing any issues raised by the client, to ensure positive resolution; lead client liaison on this as necessary.
• Work in partnership with Scientific lead(s) to monitor workflow and plan account resourcing across the assigned portfolio/Key Account.
• Lead (directly or via oversight of other Account Management leads) the ongoing financial management of business across the assigned portfolio/Key Account, according to EPG and client SOPs, to meet financial goals (includes preparation of scopes of work and budgets, negotiation with client, budget and out-of-scope tracking, reconciliation, and invoicing [in partnership with Client Finance]).
• Contribute to or lead internal discussions regarding Master Services Agreements with client(s) and to set annual pricing, and participate in client negotiations if required.
• Drive organic growth across accounts within assigned portfolio/Key Account to meet agreed targets, and actively seek opportunities for expansion of EPG services within portfolio client(s).
• Lead new business proposal and presentation development (for business within assigned portfolio/Key Account or for other opportunities assigned to the Division), ensuring content alignment with the client brief, optimal positioning of EPG services and capabilities, and manage associated resources and processes.
• Lead pitch presentations to client, ensuring necessary preparation and rehearsal of pitch team.

Role Requirements
Education and Experience
• Preferably educated to degree level* or equivalent.
• Typically at least 10 years of experience in a senior account leadership role in a medical communications agency environment.
• Experience leading large programs in a global environment, and gained across both publications and non-publications medcomms deliverables.
• Experience growing accounts and leading new business development activities successfully.
• Proven experience as a line manager of direct reports and other managers.

Envision Pharma Group is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.