The Supervisor of Revenue Cycle Management oversees daily billing and payment posting operations, including both electronic and paper billing processes. This role provides direct supervision to billing, cash application, and document processing staff to ensure accurate and timely payment posting, effective resolution of billing issues, and compliance with payer and customer requirements. The Supervisor supports billing, assists with the implementation of new billing processes, and collaborates closely with internal teams, carriers, and Pharmacy Benefit Managers (PBMs) to optimize cash flow, promote operational efficiency, and support overall revenue cycle performance.

WHAT YOU'LL DO

• Prioritize, assign, and oversee daily work for electronic billing specialists, cash application staff, and document processing teams.
• Provide daily oversight and direction for operational support related to billing and cash application functions.
• Manage onboarding and training for new employees and support the ongoing professional development of existing staff.
• Monitor productivity, accuracy, and quality metrics to ensure performance standards and service-level agreements (SLAs) are met.
• Oversee the timely and accurate generation, submission, and processing of electronic and paper invoices.
• Ensure all paper invoices are properly prepared and mailed to the correct carriers or entities.
• Establish, implement, and support billing workflows and system controls to promote efficient revenue cycle operations.
• Supervise the accurate and timely posting of payments, adjustments and reversals across all billing platforms.
• Review electronic remittance advice (ERA) and explanation of benefits (EOB) data to ensure correct cash application.
• Support reconciliation efforts to ensure alignment between billed charges, payments received, and system balances.

WHAT YOU'LL NEED

• • Minimum of 3-5 years of experience in billing, cash application, or revenue cycle operations, including required supervisory or lead experience.
  • Demonstrated experience with both electronic and paper billing processes required.
  • Experience working with Pharmacy Benefit Managers (PBMs), insurance carriers, or workers' compensation billing preferred.

Why You'll Love Working at IWP

Our culture is built on our ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment. These values guide how we support our patients - and how we support each other.

We offer:

• Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
• Tuition reimbursement and an internal-first job posting philosophy to support career growth
• Onsite fitness center, free parking, and a competitive benefits package
• A positive, inclusive environment where employees feel valued, supported, and empowered

Make a Difference with IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers' compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it's the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you'd like to be part of, we'd love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $65,000 - $85,000 per year

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.