Technical Engineering Sales Support
Raleigh, North Carolina, United States
Job Description
General Description: Handles engineering & technical product support to help support sales efforts of the outside sales staff.
Scope of Essential Responsibilities:
Work and Skill Requirements:
Other requirements:
Education
Scope of Essential Responsibilities:
- Equipment selections & quotations on all JMP products as requested by JMP staff and customers, including reading and interpreting plans and specifications.
- Maintaining job quote log in system
- Provide design assistance to consulting engineers: to include follow up emails to engineers with product selections, submittals, schedules, and specification on every equipment selection request received.
- Customer Service for customers to include quotations, placing orders, tracking order status, delivery confirmation, and product troubleshooting.
- Support outside sales by assisting in requested tasks in a timely manner, to include but not limited to:
- Submittals
- Prior Approval Letters
- General correspondence with customers
- Expedite orders and credits for customers
- Assist customers with returns and the JMP RMA process
- Enter & expedite JCS jobs and factory CQM's
- Must become proficient in company computer-based business systems and equipment quotation and selection programs.
- Assist in setting up and helping with logistical items at local seminars and training classes
- Assist customers on technical issues and system problems.
- Handle all mail and package shipments, incoming and leaving
- Coordinate all Hyfab request from local engineers to Hyfab department to make sure all required & requested information is given to the customer correctly and in a timely manner.
- Maintain all appropriate office supplies and materials: assist management with office equipment maintenance.
- Performs other duties as requested.
Work and Skill Requirements:
- Communication skills: Written and oral
- Proficient in all equipment selection software
- Proficient in all Microsoft Word & Excel
Other requirements:
- Positive Attitude
- Ability to meet deadlines
Education
- College (4 Years) Bachelors Technical Degree or Equivalent Work Experience preferred
Apply
Career Focus: Sales/Business Development
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