Description

Job Summary:

Provides support to the Telemedicine department and assigned clinics as a telehealth liaison. Serve as point-of-contact for telemedicine patients at the local treatment level. Schedule appointments, set up and test equipment, collect evaluation data, support physicians and other providers during the consultation, and promote the program in the local community.

Essential Functions:

• Serve as the primary contact for scheduling the telemedicine visits and video platform for telemedicine patients.
• Provide telemedicine patients with appropriate consent forms and handbooks related to telemedicine, and documents within Methasoft.
• Organize on-site telemedicine platform training for providers and any remote monitoring systems.
• Monitor and respond to telemedicine patient chats.
• Provide or arrange for direct technical support and perform or provide for general system maintenance along with New Season's IT department.
• Coordinate with the technical support team to address problems and any new system development needs.
• Works directly with center liaison to ensure patient engagement and documentation are within compliance.
• Facilitate consistent scheduling workflows between Compass providers and patients
• Continually assess all services, identify problems, and utilize data to analyze and propose innovative solutions.
• Assist the Director with data collection and report generation.
• Demonstrate proficiency in concurrent documentation
• Maintain swift responsiveness to emails and chats related to the scheduling of and revisions to psychosocial assessments
• Acts always in the best interest of the program and company by honoring, supporting, and protecting the company's proprietary rights.
• Demonstrate ability to perform other duties as required.

Essential Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions).

Education/Licensure/Certification: Qualified candidates will have a Certification and/or Bachelor's degree in a related field.

Required Knowledge: Knowledge of Methadone, general medical practices, Federal C onfidentiality Law, HIPAA & ethics, and ability to complete work in both a medical and telehealth environment. Must be computer literate and have basic knowledge of all Microsoft products and telehealth platforms.

Experience Required: Experience in the medical administration field, substance recovery, an independent telehealth environment.

Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, and prioritize workload. Must be able to work independently

Job or State Requirements

HS Diploma, Office Coordinator or Scheduling experience required