ABOUT THE POSITION:

The Testing Center Support Specialist and Exam Proctor supports the administration of academic examinations by ensuring a secure, compliant and student-centered testing environment at the Student Disability Resource Center (SDRC). This role is responsible for coordinating exam logistics, implementing approved testing accommodations in accordance with institutional policies, and maintaining accurate documentation and reporting. The Proctor works closely with faculty, students and campus partners to uphold testing integrity, confidentiality and regulatory compliance while delivering professional and responsive service. This position requires strong customer service skills, computer skills, clear communication, and the ability to convey authority in a courteous manner to enforce exam requirements.

• Priority Deadline: The deadline for first consideration is April 3, 2026.

ESSENTIAL FUNCTIONS

Exam Administration and Proctoring

• Prepare and process previously approved examination requests and schedule exams using a web-based system (AIM).
• Read and communicate standardized examination instructions in English to candidates.
• Monitor testing rooms during examination administration to ensure a secure and compliant testing environment
• Enforce examination time limits and all established testing procedures.
• Explain examination procedures and respond to candidate questions in a clear and professional manner.
• Demonstrate thorough knowledge of testing center protocols; promote and enforce all requirements while communicating exam expectations clearly to faculty and candidates.
• Distribute examination materials to candidates in accordance with testing procedures.
• Collect, verify, and accurately account for all examination materials upon completion.
• Verify candidate identification prior to exam administration.
• Document and report rule violations, irregularities, or unusual occurrences during testing.
• Accurately calculate and monitor individual testing time, including approved accommodation such as extended time and scheduled breaks.
• Review, confirm, and prepare approved accommodation in advance of scheduled testing sessions.
• Coordinate and ensure the secure delivery and handling of completed examinations.

Compliance, Documentation and Reporting

• Notify appropriate personnel promptly when testing equipment malfunctions or technical issues arise.
• Maintain organized electronic and/or physical filing systems, ensuring records are accurate, current, and accessible in compliance with departmental and institutional guidelines.
• Track and maintain monthly, semester, and annual testing metrics and reports
• Complete end-of-shift reports summarizing activities, issues, and follow-up needs for review by the Testing Center Coordinator.
• Maintain accurate and organized electronic and physical records in compliance with institutional policies, FERPA, ADA, and other applicable regulations.

Administrative Support

• Collect, maintain, and manage faculty contact information, including input into Google Voice systems.
• Collaborate with campus partners, including Campus Safety and on-call teams, in emergency situations.
• Perform other related duties as assigned.

QUALIFICATIONS

Unless otherwise stated, the following qualifications are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below.

Education/Training:

• A high school diploma or equivalent.

Experience:

• No experience required

Competencies:

• Understanding of FERPA and ADA regulations.
• Knowledge of customer service techniques for public contact in person and on the telephone.
• Knowledge of basic recordkeeping procedures.
• Exercise judgement and discretion.
• Communicate effectively orally and in writing and follow written and oral instructions in English.
• Able to give clear and concise instructions in English.
• Meet and deal with the public in a tactful and courteous manner while enforcing examination rules and procedures.
• Able to keep information confidential.
• Maintain accurate records.
• Count quickly and accurately.
• Learn general and specialized software applications.
• Punctuality, dependability, and flexibility.
• Attention to detail.
• Able to use basic functions of Microsoft Word, Outlook, web-based databases (e.g., AIM) and an online timekeeping system. Able to learn new computer technology as needed.
• Ability to interact positively with a diverse community of coworkers, students, faculty, and other staff.
• Ability to learn new duties and procedures for enhancements and changes to services and products offered.
• Dexterity to manipulate paper, hardcopy files, writing instruments, computer keyboard, copiers, telephone, and other typical office equipment.
• Awareness of and sensitivity to racial, cultural, religious, gender, and sexual orientation diversity.

Preferred Experience:

• Six months of experience proctoring examinations.
• Some experience supporting an office environment.
• Some clerical or front office experience.

Work Schedule: The regular hours for this full-time position are 40 hours scheduled from 1:00 p.m. to 10:00 p.m. Monday through Thursday and 11:00 a.m. to 8:00 p.m. on Fridays during academic terms. Outside of academic terms there is flexibility to work 8:00 a.m. to 5:00 p.m., Monday through Friday. May be required to work holiday, weekend, and/or evening hours. Regular hours may vary due to the needs of the organization or business unit.

COMPENSATION

Pay: The pay rate for this position is competitive and commensurate with the duties, responsibilities, and qualifications required for the position, between $20 an $21 per hour.

Benefits: This position is eligible for our employment benefits package including:

• medical, dental, vision,
• 10% retirement contributions after one year (no matching required),
• group life insurance,
• generous time off,
• professional development funds,
• discounts for mobile plans, software, and entertainment,
• access to fitness facilities,
• and more!

PHYSICAL REQUIREMENTS

Physical Requirements:

Sedentary work that primary involves sitting and standing:

☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

Active work that primary involves standing and walking:

☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never

Light work that involves moving objects weighing up to 10 pounds:

☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never

Medium work that includes moving objects weighing up to 25 pounds:

☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

Medium work that includes moving objects weighing up to 40 pounds:

☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

Heavy work that includes moving objects weighing up to 50 pounds:

☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers:

☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

Operate a street legal golf cart, a company automobile, or other heavy machinery:

☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

Read or write electronic or printed materials:

☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

Communicate verbally in person, by phone or another device:

☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

Moving body into different positions to work down low, overhead, or outward:

☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

Work involving climbing ladders, stairs, scaffolding, or similar:

☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

Work in various environments including low, high, tight, low-ventilation, or confined spaces:

☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

Work indoors in climate-controlled spaces:

☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

Work outdoors in various weather conditions:

☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

Work in a noisy environment:

☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.