How Patient Assistance Programs (PAPs) are Being Modernized with Innovative Technologies

Life Sciences, Pharmaceutical, Commercialization & HEOR,
  • Tuesday, August 25, 2020

Join us for an informative and interactive virtual panel discussion where you’ll learn about how recent trends are impacting the Patient Assistance Programs (PAP) landscape, how best-in-class PAPs incorporate multiple elements, including when/how to leverage the right technology at the right time and how flexibility drives cost-effective program design. Learn how this combination can be operationalized and how automation, properly leveraged, creates efficiency with your teams.

Panelists will provide examples and demonstrate where they’ve done this and how to operationalize technology and resources to drive better end-user and PAP outcomes.



Rachel E. Thorpe, Senior Manager, Otsuka America Pharmaceuticals, Inc.

Rachel has over 20 years’ experience in the life science, biotech, and pharmaceutical industries. She currently manages the strategy and operations of the Otsuka Patient Assistance Foundation, Inc. on behalf of Otsuka America Pharmaceuticals, Inc.  She’s an expert in field reimbursement, patient access programs, as well as free goods programs. She brings a holistic approach to the strategic vision and implementation of patient support programs focusing on short- and long-term needs of patients throughout their health journey.

Message Presenter

Sally Wiggell, Senior Project Manager, Covance

Sally Wiggell is a senior project manager with over 20 years’ experience. She has partnered with several Fortune 100 companies to provide program and project management on large scale strategic projects resulting in significant operational value. Sally has experience managing health economics and outcomes research projects and successfully launching, transitioning and transforming numerous hub programs to meet pharmaceutical manufacturers’ needs. More recently, Sally has taken a primary role in the development of technology solutions geared towards removing access barriers, getting patients on therapy as quickly as possible and keeping them on therapy.

Message Presenter
Letty Cintron-Patterson

Letty Cintron-Patterson, Account Director, Covance

Letty Cintron-Patterson has over fifteen years of experience in the biopharmaceutical consulting industry working in the areas of reimbursement, patient access programs and medical product information reporting. Her program management experience spans across multiple therapeutic areas, including but not limited to oncology, specialty devices, endocrinology, orphan disease and mental health. She has worked on and managed patient assistance and reimbursement programs for a variety of pharmaceutical manufacturers responsible for planning, managing and executing upon complex business transformation change management and other strategic initiatives that have a broad organizational impact.

Message Presenter

Nikomi Temple, Account Director, Covance

Nikomi Temple specializes in the design, development and management of patient assistance programs and patient access programs for pharmaceutical and biotechnology products. She provides strategic guidance to her clients and her experience includes directing programs for neurology, rheumatology, dermatology and immunology as well as other therapeutic areas. She has also assisted clients with their field reimbursement needs.  Additionally, she has extensive knowledge of complex coding and reimbursement for various settings of care.

Message Presenter

Chris Costales, Account Director, Covance

Chris Costales specializes in the development, design and management of reimbursement hotlines and patient assistance programs for pharmaceutical and biotechnology products. He is primarily responsible for providing strategic direction and oversight to programs and works closely with clients to assess their needs in the context of their specific markets. Mr. Costales has experience with programs for HIV, hepatitis, oncology, pain management, multiple sclerosis, osteoporosis, rheumatoid arthritis and dermatology.

Message Presenter

Who Should Attend?

Senior-level professionals from biopharmaceutical companies working within:

  • Patient Support
  • Market Access
  • Patient Access, Services & Solutions
  • Product / BrandManagement / Market Access
  • Reimbursement
  • Payer Strategy
  • New Products / Commercial Operations

What You Will Learn

Panelists will discuss how best-in-class PAPs incorporate multiple elements including:

  • Understanding of the policy landscape
  • When/how to leverage the right technology at the right time
  • How flexibility drives cost-effective program design

Xtalks Partner


Covance is a business segment of LabCorp, a leading global life sciences company, which provides contract research services to the drug, medical device and diagnostics, crop protection and chemical industries. Employing over 21,000 people worldwide, we are the world’s most comprehensive CRO, dedicated to improving health and improving lives.

Covance is a global leader in nonclinical safety assessment, clinical trial testing and clinical trial management services. Our unique perspectives are based on decades of scientific, medical, and regulatory expertise. We generate more safety and efficacy data to support drug approvals than any other company, supporting our clients’ complete lifecycle management.

Together with our clients, Covance transforms today’s healthcare challenges into tomorrow’s solutions. Visit us at

Maximizing the efficiency of Patient Assistance Programs (PAPs) is critical in achieving the greatest possible access to life changing medicines for the under- and un-insured. Covance, the innovators in Patient Assistance Programs for the last 30 years, has the experience and capabilities to design and deliver programs that will achieve your current goals, building-in flexibility to evolve with the unique needs of your products, patients and providers into the future. Covance Patient Assistance Programs are designed to optimize patient engagement and program qualification with the appropriate use of technology, with built-in program flexibility to evolve with your product throughout its life. Visit us at or email [email protected].




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