In life sciences, every delay has a human consequence. As patients increasingly expect clarity, speed and trust, the industry is confronting a defining question: why do patients still wait despite major advances in digital tools, data and AI? This webinar explores that question and examines how life sciences organizations can make patient experience more operational by redesigning processes around the outcomes patients need most.
This session will examine three fundamental truths shaping life sciences today:
- Why patients wait for answers, access and outcomes
- Why agents struggle amid complexity, fragmentation and regulatory burden
- Why now — why incremental change is no longer enough
Rather than starting with technology alone, the discussion will focus on what patients are truly waiting for and what organizations must change to deliver a more responsive experience. Attendees will explore the gap between today’s operating model and a more patient-centered future built around faster decisions, scalable compliance and a stronger human experience.
The webinar will also look at how agentic AI, intelligent workflows and secure platforms can help organizations move from reactive operations to more coordinated, patient-centered delivery across functions and channels.
Register for this webinar to learn how patient experience can improve through reduced delays, faster access and stronger digital support.
Speakers
Gaurav Sharma, Market Innovator, Life Sciences, Cognizant
Gaurav Sharma is a Global Market Leader and Strategic Innovator with over a decade of experience driving digital transformation across the Life Sciences sector. At Cognizant, he leads and manages a broad Life Sciences portfolio spanning R&D, Commercial, and Enterprise functions, with deep expertise across account management, delivery execution, stakeholder engagement, and people leadership.
Gaurav’s work is anchored in enabling better patient reach, faster patient engagement, and optimised R&D value chain operations. His core expertise spans Data & AI, Digital Engineering, Cloud Platforms, and IoT. Beyond his corporate role, he is the founder of REFRACTION360.com – a non-profit strategic innovation platform dedicated to helping leaders unlock clarity, navigate market disruption, and transform vision into reality.
Message Presenter
Akshat Jhaveri, Vice President, member of ELT- Software Platform and Engineering, Cognizant
Akshat Jhaveri is Vice President and member of the Executive Leadership Team at Cognizant, where he manages Software Engineering Group (SEG) across the Americas for strategic Business units such as Health Sciences. He specializes in helping Fortune 500 leaders transform their legacy business processes and systems to create a competitive advantage through AI-powered engineering and modern target operating models.
Akshat spearheads AI initiatives across Americas for the practice including serving as Cognizant’s GTM Lead for Anthropic/Claude. He is a leading advocate on the deployment of agentic AI frameworks such as pioneering the use of autonomous agent frameworks to solve the legacy technical debt challenges that has historically stunted enterprise growth or to optimize clinical trials or reduce R&D timelines. By harmonizing the reasoning power of Anthropic’s models with Cognizant’s proprietary intelligence layers, Akshat and his team are redefining the speed and safety at which institutions deliver services for their patients.
In order to help his Clients reimagine the flow of Work around AI and the operating model changes needed to drive adoption at scale, he conducts several “Art of AI Possible” workshops where in they explore , co-create and commit to adoption of AI to achieve operational agility and drive innovation driven in synergy with Microsoft.
Message PresenterWho Should Attend?
This webinar will appeal to:
- Chief Digital Officers and Chief Information Officers in life sciences
- VP / Director-level leaders in Patient Services, Customer Experience and Commercial Operations
- Heads of Digital Transformation and Innovation
- IT and Technology leaders supporting healthcare platforms and data strategy
- Clinical Operations and Patient Engagement Leads
- Compliance, Regulatory Affairs and Risk Leaders involved in AI adoption
- Strategy and Transformation Consultants working in the life sciences space
What You Will Learn
Attendees will:
- Understand the root causes of patient waiting – systemic, operational and cultural and why digital investment alone has not solved them
- Learn how agentic AI and intelligent workflows can shift healthcare organizations from reactive operations to proactive, patient-first delivery
- Discover how life sciences organizations industrialize intelligence at scale, compliantly and with human experience at the center
- Walk away with a framework for building transformation backward from patient outcomes, not technology capabilities
Xtalks Partners
Cognizant
Cognizant (NASDAQ: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at
www.cognizant.com or @cognizant.
Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.
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