Interactive Response Technology User Support: Where eClinical Software and a Site-Centric Mindset Converge

Discover an informative webinar delving into interactive response technology (IRT) user support in clinical trials. The success of your clinical trial in part relies on a positive experience for your sites and patients. As clinical trials become more intricate and run longer, sites are experiencing higher turnover rates than ever before.

In this webinar, the featured speaker will provide an overview of industry trends that are prompting an evolution in interactive response technology support needs and the daily expectations from the support team across the varying users within the system. In addition, he will review the types of support requests that are prevalent and trends emerging because of these evolving needs and why IRT support should be included in vendor selection decisions and governance reviews as well as how to do it.

Join this webinar to gain insights into the evolving trends in daily interactive response technology user support needs and requests.

Speaker

Bob Weney, Director, Global Client Services, Almac Clinical Technologies

Bob Weney graduated from St. Francis University with a Bachelor of Science in Mathematics and Computer Science.

He joined Almac in 2006 and has 14 years of experience in management positions across varying disciplines that include software testing, software development, relationship management, process/performance optimization and most recently overseeing front-line support teams including first and second-level support for ACT’s systems as the Director, Global Client Services.

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