Operational Excellence: Crafting a Champion Out of an Athlete

Life Sciences, Pharmaceutical, Pharma Manufacturing & Supply Chain,
  • Wednesday, October 28, 2020 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central)
  • 60 min

In this webinar, the Operational Excellence experts of Ajinomoto Bio-Pharma Services US and Belgium will discuss how the Lean Sigma Management philosophy is implemented throughout the company as part of Aji Bio-Pharma’s journey towards Operational Excellence.

Building a strong Operational Excellence foundation within a company starts with investing in a learning culture and is then supported by people, driven by customer focus and oriented towards continuous improvement. The path to Operational Excellence maturity will be a collaborative effort taken step by step, just as an athlete grows to become a champion.

To facilitate this employee involvement and growth, we have introduced the Operational Excellence journey leading all departments (operational and non-operational) towards higher standards. This maturity matrix contains nine different disciplines in which development to the highest level can be pursued. Following the path, the departmental teams are motivated to progress along the journey with the goal of achieving Operational Excellence throughout the company.

In this webinar, featured speakers will discuss two disciplines of Aji Bio-Pharma’s operational excellence journey program in more detail and illustrate the practice through case studies, including:

  • Visual Controls and Key Performance Management

Visual controls and key performance indicators (KPIs) facilitate the close monitoring of key operational processes. At Aji Bio-Pharma, utilization of visual controls has helped to optimize processes, reach targets and meet service level agreements (SLA).

  • Continuous Improvement

Continuous improvement at Aji Bio-Pharma involves all employees looking for opportunities to improve, streamline, and make our processes more efficient while incorporating feedback and building value for our clients.

Actively implementing these two disciplines throughout an organisation is only the beginning of an exciting journey towards Operational Excellence and a lean culture. But rest assured, the increasing employee engagement and client experience will make all efforts worth it.



Bruno Flour, VP of Business Systems, IT & Operational Excellence, Ajinomoto Bio-Pharma Services, Belgium

Bruno Flour is VP for Business Systems, ICT and Operational Excellence for Aji Bio-Pharma Services Europe. He has worked for the company for 37 years in different roles in small molecules production, site leadership, operational excellence, SHE and quality compliance and ICT. He has an Engineering degree in Bio-Chemistry and is a certified Lean Sigma Green Belt. Bruno has successfully rolled out the operational excellence program in the Belgian sites of Aji Bio-Pharma, following a model that is widely referenced within the Ajinomoto group.

Message Presenter

Melissa Rosness, MBA, Sr. Director of Operational Excellence & Training, Ajinomoto Bio-Pharma Services, US

Melissa Rosness is the Director of Operational Excellence and Training for Ajinomoto Bio-Pharma Services in San Diego, CA. Melissa leads the OE and Training team at the San Diego site, driving continuous improvement initiatives, integrating the OE philosophy and tools, obtaining and integrating client feedback into OE opportunities, and driving employee training throughout the site. Melissa has a Bachelor’s degree in Chemistry and a Master’s degree in Business Administration from the University of San Diego. She has over 20 years of industry experience, previously holding roles within GMP operations, supply chain, and project management.

Message Presenter

Katrien Laurier, PhD Chemistry, Head of Operational Excellence, Ajinomoto Bio-Pharma Services, Belgium

Katrien Laurier is the Head of Operational Excellence (OE) for the Ajinomoto Bio-Pharma Services sites in Belgium. She leads the OE team at the Belgian sites. Together, they actively drive continuous improvement initiatives and propagate the OE philosophy and tools so that it becomes embedded in the organization. Katrien has a Master of Science in Chemistry from the Belgian university, KU Leuven, and is a trained Six Sigma Black belt. She has 7 years of OE experience within the chemical and pharmaceutical industry, holding roles within process technology and process engineering.

Message Presenter

Who Should Attend?

This webinar will benefit professionals working in biopharmaceutical industry. Relevant job roles include:

  • Executive Leadership
  • Site and Departmental Leadership
  • Team Leaders
  • Operational Excellence Management
  • Change Management
  • Improvement Management

What You Will Learn

  • Lean Sigma management standards and tools in practice
  • Continuous improvement to enhance the client experience
  • Differentiation between an athlete and a champion within operational excellence
  • Utilization of operational excellence throughout an organization

Xtalks Partner

Ajinomoto Bio-Pharma Services

Ajinomoto Bio-Pharma Services is a fully integrated contract development and manufacturing organization with sites in Belgium, United States, Japan, and India, providing comprehensive development, cGMP manufacturing, and aseptic fill finish services for small and large molecule APIs and intermediates. Ajinomoto Bio-Pharma Services offers a broad range of innovative platforms and capabilities for pre-clinical and pilot programs to commercial quantities, including Corynex® protein expression technology, oligonucleotide synthesis, antibody drug conjugations (ADC), high potency APIs (HPAPI), biocatalysis, continuous flow manufacturing and more. Ajinomoto Bio-Pharma Services is dedicated to providing a high level of quality and service to meet our client’s needs.

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