Asst-Office Operations
Shift: Full Time - 40 Hours - Day Shift with 1 Late Evening.
Location: Providence Park Hospital: Novi-47601 Grand River Avenue Novi MI 48374

GENERAL SUMMARY

Provides administrative, clerical, and customer service support to patients, visitors, providers, and staff in a medical setting. Responsible for patient registration, scheduling, insurance verification, charge entry, payment collection, and general office support while ensuring accurate and efficient service.
PRINCIPAL DUTIES AND RESPONSIBILITIES

• Greets patients and visitors and provides courteous customer service.
• Checks patients in and out and obtains required documentation.
• Verifies and enters patient demographic and insurance information.
• Obtains and verifies insurance authorizations and precertifications.
• Schedules, confirms, and reschedules patient appointments.
• Processes medical record release requests and related documentation.
• Enters, reviews, and submits daily charges for patient services.
• Collects co-payments and reconciles daily reports and deposits.
• Provides general administrative and clerical support to the assigned area.
• Maintains accurate and confidential patient records.
• Utilizes electronic medical records, scheduling systems, and other computer applications.
• Performs other related duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or G.E.D. equivalency OR
• One year of applicable cumulative job-specific experience.

Note: Required professional licensure or certification may be used in lieu of education or experience, when applicable.
SKILLS AND ABILITIES

• Strong customer service, communication, organizational, and prioritization skills.
• Attention to detail and accuracy.
• Ability to handle confidential information appropriately.
• Basic computer and mathematical skills.
• Ability to work effectively in a fast-paced medical office environment.
• Ability to manage multiple priorities and work effectively as part of a team.