Primary Responsibilities

The Business Operations Specialist will partner with Medical & Scientific Affairs (MSA) leadership across therapeutic areas and functional groups to coordinate business development efforts, drive delivery and issue resolution, and support process improvement and revenue initiatives

• Assign and monitor all inbound request for proposals (RFP) for review to support business development with bookings growth and identify ways to continually enhance the process
• Arranges sponsor bid defense and capabilities team support to aid business development
• Drafting and revising correspondence and assisting with the preparation and distribution of various reports and presentation materials including aggregating materials and formatting.
• Work collaboratively and cross functionally with Medical & Scientific Affairs (MSA) and supporting departments on a diverse range of project initiatives including the organization of agendas and minutes
• Orchestrate the creation, management, and improvement of MS Teams channels for efficient team communication, collaboration, and data warehousing
• Collaborate and build relationships with internal stakeholders to drive change and achieve key strategic objectives through defined workstreams
• Supports revenue acceleration initiatives including tracking and entering team billable consultation hours month over month
• Works with the data science team on augmentation of various data dashboards to facilitate key performance indicators for decision making
• Assist with the review and management of study risk tracking
• Assist with study assignments by MSA staff tracking
• Focus on the continuous development of innovations and process improvement initiatives
• Prioritizes and manages multiple projects for the team and follow through on issues promptly and effectively
• Support coordination of study-specific requirements of the MSA teams
• Liaises with the salesforce technical team to troubleshoot and/or investigate new enhancements as needed
• Regularly interfaces with IT on behalf of team members to reach appropriate resolutions at both the personal and departmental level
• Facilitate interactions with procurement, contracts and other support functions working with the MSA teams

Secondary Responsibilities

Maintains Quality Service and Departmental Standards by:

• Reading, understanding, and adhering to organizational Standard Operating Procedures ("SOP")
• Assisting in establishing and enforcing departmental standards
• Facilitating the sharing of best practices, methods, and ideas across the organization

Builds a culture of continuous process improvement by:

• Identifying training needs/learning opportunities and participating in the training and educating of staff and external customers. Responsible for his/her own professional development.
• Promoting a continuous learning environment
• Working with staff to achieve results and resolve issues
• Exploring new opportunities to add value to the organization and departmental processes through transparent workstreams/initiatives

Maintains Professional and Technical Knowledge by:

• Attending and participating in applicable company sponsored training.

Qualifications

Education:

• Associate degree required
• Bachelor's Degree preferred

Experience:

• Clinical research experience within a CRO or pharmaceutical or biotech company or equivalent
• Demonstration of team building skills through previous work experience in a global work environment
• Demonstration of excellent communication, presentation, analytical, interpersonal and problem-solving skills through previous work experience.
• Positive, results oriented track record.
• Self-motivated, flexible and adaptable to business needs.

Additional Skills:

• Strong capacity to manage own performance independently and effectively, exhibiting excellent time management, strong organizational skills and must be detail oriented
• Proven sense of urgency, with the ability to identify and articulate issues, offer solutions and follow-through to resolution

EEO Statement

Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic

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