Description

Considering a career in healthcare?

You CAN make a difference in people's lives!

Be part of a team dedicated to making a significant contribution to the health and well-being of others.

With over 30 years of experience in imaging services, Imaging Healthcare Specialists has earned an outstanding reputation for providing the highest-quality medical imaging technology, highly specialized expertise, and exceptional customer service to physicians and patients. Our experienced staff of doctors, technologists, and support personnel are committed to providing the most accurate, safe, timely, and caring medical imaging (such as MRI, CT, mammography, and x-ray) and interventional radiology services (minimally invasive treatment for diseases and other health conditions like chronic pain).
We are looking for Contact Center Representatives!

Location: Athens, GA
Work Schedule: Monday - Friday, 4pm - 9pm EST
Part Time | $15.50-$16.50/hr (DOE)

We are looking for motivated, energetic candidates for our customer service operations center in Athens, Georgia who can deliver a "best in class" patient engagement experience. The position will be responsible for maximizing efficiency through the indexing of incoming medical imaging orders, assisting patients and physicians with incoming calls, and scheduling exams.
What You'll Do:

• Excels at filling the role of company ambassador with each customer contact; Ensures that the customer feels understood with any request or issue by recapping the message received; communicates what steps will be taken, by who, and when; establish themselves as a customer advocate who will help them with any follow up needs.
• Manage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner. Investigates the needs of the caller to appropriately transfer the caller, if necessary.
• Provide optimum service by scheduling exams for patients efficiently and maximizing scheduling availability. Secure and schedule patient appointments according to company guidelines, using computer-based appointment scheduling systems.
• Provides service information by correctly answering questions answering questions; helping if needed; if an issue needs escalation, professionally refer complaints to the appropriate supervisor.
• Maintains call center database by accurately entering and verifying information on a timely basis, updates patient information.
• Responsible for maintaining customer call logs, ensuring that details are maintained, and others can easily interpret activities performed, or tasks pending.
• Other responsibilities as directed by supervisor and/or manager.

What We're Looking For

• High school diploma or equivalent required.
• Call Center or Healthcare setting experience preferred but not required.
• Excellent computer skills with the ability to navigate multiple platforms simultaneously.
• Strong communication skills, both written and verbal, with attention to detail and professionalism.
• Commitment to patient-centered care and professional ethics.

What We Offer

• Competitive pay: $15.50-$16.50/hour, based on experience
• 4 weeks of PTO for both full-time and part-time team members
• Annual compensation reviews
• Comprehensive medical, dental, and vision coverage
• HSA contributions and 401k matching for your future
• Growth opportunities through cross-training, mentorship, and leadership development
• Career advancement through our Lean Development and Leadership programs

Why Work at IHS

At IHS, you're more than an employee - you're a valued voice in shaping the future of patient care. We foster a culture of collaboration, transparency, and continuous improvement - where every team member contributes to our mission of providing exceptional imaging and interventional radiology services.

Imaging Healthcare Specialists is an Equal Opportunity Employer and ensures its employment decisions comply with all applicable federal and state regulations, including Title VII, the Age Discrimination in Employment Act, and the Rehabilitation Act of 1973.