Job Description: LTSS Case Manager

Status: Non-Exempt Reports

To: Senior Services Manager Supervises: No One

Location: Access to Healthcare Network - Reno Office

About Access to Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission-driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

Position Summary

The Long-Term Services Support Case Manager provides person-centered, long-term case management and service coordination for seniors, individuals with disabilities across the lifespan, and their caregivers. This role includes assessing needs, connecting consumers to services, and monitoring outcomes to support progress toward service plan goals. Travel within Northern Nevada counties is required.

Key Responsibilities

Client Assessment & Case Management

• Conduct initial and ongoing reassessments to identify consumer needs and appropriate long-term services
• Develop, implement, and maintain individualized long-term case management service plans
• Provide ongoing case management, including regular follow-up to monitor outcomes and adjust services

Advocacy & Partnerships

• Advocate on behalf of consumers and their families with service providers and agencies
• Serve as a trusted resource on long-term services and supports
• Maintain collaborative relationships with public and private community partners

Documentation & Compliance

• Document all client contacts, services, referrals, and outcomes in required databases
• Ensure documentation is timely, accurate, and compliant with program standards and HIPAA requirements

Outreach & Service Delivery

• Provide case management services in person, by phone, or email at approved locations
• Conduct home visits and offsite outreach as needed to meet consumer needs
• Participate in outreach, marketing, and public education activities, including community events

Professional Responsibilities

• Maintain working knowledge of AHN programs, systems, and required databases
• Communicate effectively with supervisors and internal departments
• Attend staff meetings and supervision sessions
• Adapt to changing priorities and perform other duties as assigned

Qualifications

• Bilingual (Spanish/English) preferred
• High School Diploma required; Bachelor's degree in social work, public health, psychology, or a related field preferred.
• Minimum 2 years of experience in case management, care coordination, or related field
• Minimum 1 year of customer service experience
• Minimum 1 year of experience working with seniors, people with disabilities, and/or diverse populations preferred
• Proficiency in Microsoft Office and database systems
• Medicare Assistance Program Level II Certification (must obtain within 60 days of hire)
• Valid driver's license and ability to operate an AHN company vehicle as needed.
• Flexibility to accommodate department-determined work schedules, which may change based on operational needs.
• Must pass a State of Nevada background check and adhere to HIPAA regulations.

Work Environment

• The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment
• Ability to travel and drive for extended periods (up to four hours at a time)
• Be able to sit at a computer for 6 - 8 hours per day
• Be able to stand between 3 - 6 hours per day.
• Be able to withstand hand/wrist deviation and repetition
• Must be able to lift, carry up to 30 pounds with a fair consistency

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

Funding Clause

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

Access to Healthcare Network is an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.

Benefits:

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Prescription drug insurance
• Dental insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!

Required to pass a background check through the State of Nevada